24/7 Health Services Advisor — Compassionate Dispatch

Best Buy Health; Sun Valley (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Shift differential

Job summary

Best Buy Health is seeking a Health Services Response Advisor to support Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency requests via phone and electronic channels. You will adhere to protocols with compassion and accuracy, handling tasks such as operator service, Lyft ride setup, and directory assistance.

This onsite role requires training at a Best Buy Health location and you must be located within a drivable distance to our Reno,

Qualifications

• Minimum 2 years of customer service and/or call center experience required.
• Prior certification and/or successful completion of the CSA certification coursework upon hire required (paid on the job training facilitated upon hire)
• 2 years of call center preferred
• 2 years of experience working in healthcare and/or technology field preferred.

Responsibilities

• Assess the needs of individuals reaching out for support—whether for medical, social, or wellness reasons—across both urgent and routine situations
• Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
• Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points
• Support transportation needs via dispatch of Lyft rides for customers
• Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers
• Monitor member incidents in real-time, responding to alerts and reports of non-compliance, collaborating with and escalating to clinical stakeholders as needed

Skills

Customer service

Call center experience

Job description

Best Buy Health is seeking a Health Services Response Advisor to support Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency requests via phone and electronic channels. You will adhere to protocols with compassion and accuracy, handling tasks such as operator service, Lyft ride setup, and directory assistance.

This onsite role requires training at a Best Buy Health location and you must be located within a drivable distance to our Reno,