24/7 Fire Dispatcher – Critical Incident Coordination

Emergency Telecommunicator Services; Town of Addison (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

Addison Fire Department in Addison, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling and clear radio communication, with schedules that may include overnight shifts, weekends, holidays, overtime, and surge coverage during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification or related training may be required for certain assignments.
• Applicants should be comfortable with computer systems, maps, and radio communications.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear communication

Attention to detail

Radio communication

Education

High school diploma

Fire dispatch training

Emergency medical dispatch training

Tools

Dispatch software

Maps/GIS

Radio equipment

Job description

Addison Fire Department in Addison, NY is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, alert resources, and maintain communication with responding crews.

The role requires organized information handling and clear radio communication, with schedules that may include overnight shifts, weekends, holidays, overtime, and surge coverage during major incidents.