24/7 Fire Dispatch Operator—Emergency Communications

911 Emergency Communications; Town of Ridgeway (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

Fire Dispatchers help coordinate responses to fires, rescue incidents, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.

This position may require overnight shifts, weekends and overtime to cover major incidents. A high school diploma or GED is commonly required; fire dispatch certification or EMS dispatch training may be required for some assignments.

Qualifications

• A high school diploma or GED is commonly required.
• Fire dispatch certification or EMS dispatch training may be required for certain assignments.
• Candidates should be comfortable with computer systems, data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Computer systems familiarity

Accurate data entry

Maps literacy

Radio communication

Education

High school diploma or GED

Job description

Fire Dispatchers help coordinate responses to fires, rescue incidents, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.

This position may require overnight shifts, weekends and overtime to cover major incidents. A high school diploma or GED is commonly required; fire dispatch certification or EMS dispatch training may be required for some assignments.