24/7 Facilities Operations Center Manager

Yale University; New Haven (CT); On-site; USD 92,000 - 147,000; Full time

Job summary

Yale University in New Haven is seeking a Facilities Operations Center Manager who will lead a team delivering 24/7 monitoring and support for building automation and maintenance systems across the campus.

Reporting to the Senior Director of Utilities and Campus Resiliency, you will set priorities, manage staff training, and oversee records in AssetWorks while coordinating with various campus partners during events and emergencies.

Qualifications

• Well-developed analytical and critical thinking skills. Strong verbal and written communications skills.
• Ability to work collaboratively with different units within and outside the Office of Facilities
• Excellent interpersonal skills with willingness to establish productive rapport with staff and teams across the University
• Ability to adapt to changing priorities, programs, and organizational goals.
• Willingness to learn and lead over time, stay informed of industry best practices, training, and new technical approaches

Responsibilities

• Directs the Facilities Operations Center, providing interface with internal/external departments, emergency response, dispatch, work order input, preventive maintenance, and administrative support 24/7 for campuses.
• Establishes and implements priorities, standards and policies for Facilities Operations to ensure timely delivery of services.
• Develops and communicates work priorities, administers training programs and staffing requirements; handles disciplinary actions per bargaining unit contract.
• Manages asset records in AssetWorks and fiscal oversight within the Facilities Operations Center.
• Oversees 24/7 operations of the Facilities Operations Center campus-wide, including building automation monitoring and response.

Skills

Analytical thinking

Communication

Collaboration

Interpersonal skills

Adaptability

Leadership

Education

Bachelor’s degree + 8 years of managerial experience

Job description

Yale University in New Haven is seeking a Facilities Operations Center Manager who will lead a team delivering 24/7 monitoring and support for building automation and maintenance systems across the campus.

Reporting to the Senior Director of Utilities and Campus Resiliency, you will set priorities, manage staff training, and oversee records in AssetWorks while coordinating with various campus partners during events and emergencies.