24/7 EMS Dispatcher: Life-Saving Call Center

Emergency Telecommunicator Services; Lisbon (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatcher opportunities in Lisbon, ME involve receiving medical calls, confirming locations, and coordinating ambulance resources using agency-approved protocols. Responsibilities include asking questions, establishing priorities, and providing protocol-based instructions while following oversight requirements.

The role may require CPR certification and EMS dispatcher credentials, with overtime and rotating shifts common depending on assignment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Job description

Emergency Medical Dispatcher opportunities in Lisbon, ME involve receiving medical calls, confirming locations, and coordinating ambulance resources using agency-approved protocols. Responsibilities include asking questions, establishing priorities, and providing protocol-based instructions while following oversight requirements.

The role may require CPR certification and EMS dispatcher credentials, with overtime and rotating shifts common depending on assignment.