24/7 Emergency Dispatch & Communications Specialist

Government of the Virgin Islands; Christiansted (United States Virgin Islands); On-site; USD 38,000 - 45,000; Full time

Job summary

Government of the Virgin Islands is seeking a skilled Emergency Dispatcher to manage 911 calls and dispatch police, medical and fire units using a CAD system. The role includes coordinating island-wide responses, maintaining logs, and providing accurate pre-arrival instructions under pressure.

The position requires strong typing, clear communication, and the ability to work in a structured, high-stress environment with strict protocols and shift work.

Qualifications

• Associate degree in Emergency Services, Police Science, Fire Science, Criminal Justice, Communications, Public Administration or Business Administration.
• High School diploma or GED plus two years experience as a 911 operator/dispatcher.
• High School diploma or GED plus three years experience in a customer service related field.

Responsibilities

• Answer all incoming calls for police, medical, and fire services and dispatch required equipment.
• Coordinate island-wide road blocks during major incidents.
• Maintain logs of calls, broadcasts and complaints in the system.
• Transmit and receive messages between divisions and other agencies.
• Dispatch emergency units and provide pre-arrival instructions.
• Monitor CCTV and alarm systems; liaise with callers and responders.

Skills

Radio communications

Typing 30 WPM

Multitasking

English communication

Education

Associate degree in Emergency Services or related field

Tools

CAD system

Radio/telephone equipment

Job description

Government of the Virgin Islands is seeking a skilled Emergency Dispatcher to manage 911 calls and dispatch police, medical and fire units using a CAD system. The role includes coordinating island-wide responses, maintaining logs, and providing accurate pre-arrival instructions under pressure.

The position requires strong typing, clear communication, and the ability to work in a structured, high-stress environment with strict protocols and shift work.