24/7 Critical Care Call Center Operator

Children's Wisconsin; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Children's Wisconsin in Milwaukee is seeking a Call Center Operator (CCO) to manage incoming and outgoing calls, coordinate emergency responses, and communicate effectively 24/7. The role demands strong communication and interpersonal skills, along with at least 1 year of customer service experience in a fast-paced environment.

Responsibilities include responding to calls and alerts, maintaining records, and ensuring efficient operations. A high school diploma or GED is required for candidates. An inclusive work environment is a key value at Children's Wisconsin.

Qualifications

• 1+ years customer service experience in a high intensity/fast-paced environment.
• Ability to interact effectively across all levels and manage challenging interactions.

Responsibilities

• Respond to ACD calls and coordinate emergency situations.
• Facilitate communication among personnel and callers.
• Maintain various records including on-call schedules.

Skills

Strong communication skills

Interpersonal abilities

Detail oriented

Education

High School graduate or GED

Job description

Children's Wisconsin in Milwaukee is seeking a Call Center Operator (CCO) to manage incoming and outgoing calls, coordinate emergency responses, and communicate effectively 24/7. The role demands strong communication and interpersonal skills, along with at least 1 year of customer service experience in a fast-paced environment.

Responsibilities include responding to calls and alerts, maintaining records, and ensuring efficient operations. A high school diploma or GED is required for candidates. An inclusive work environment is a key value at Children's Wisconsin.