23942 - Business Support Manager (National)

Ministry of Justice; National (WA); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Pension scheme 28.97%

Annual leave 25 days + 5 bank holidays

Flexible working

Job summary

Justice Digital, Data and Science is recruiting a Business Support Manager to run the Deputy Director’s office, prioritise work, and be the central contact for the department. You will manage the diary, coordinate briefings, and drive efficiency using digital productivity tools, including AI and automation.

This hybrid, national role requires superb organisational skills, the ability to work with senior colleagues, and the capacity to balance multiple priorities.

Qualifications

• Strong organisational and planning skills.
• Experience working with senior colleagues and cross‑functional teams.
• Ability to use digital productivity tools, including AI/automation, to improve efficiency.

Responsibilities

• Maintain accurate workforce data and support office operations for the Deputy Director.
• Coordinate diary, briefings and communications for the Deputy Director’s office.
• Proactively gather input from colleagues and coordinate responses.
• Use AI/automation tools to summarise meetings, capture decisions and track actions.
• Develop simple, accessible systems for information, records and actions.
• Support leadership in improving everyday productivity and collaboration.
• Coordinate briefings, reports and returns for the Deputy Director.
• Organise team activities and wider department events.
• Build strong working relationships across the directorate and government.

Skills

Organisational skills

Planning

Stakeholder management

Digital tools

AI & automation

Tools

Microsoft 365

AI tools

Job description

23942 - Business Support Manager (National)

Interviews: Expected in the week commencing 30th November

Grade: HEO

(MoJ candidates who are on a specialist grade will be able to retain this grade on lateral transfer.)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

Number of vacancies: 4

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance.

We're recruiting Business Support Managers here at Justice Digital, Data and Science to work alongside our Digital and Data Cross Function Deputy Director and be part of our warm and collaborative team.

We are particularly interested in someone who is passionate about making work simpler and more effective through technology. You will be confident using digital productivity tools, including AI and automation, and curious about how new and emerging capabilities can improve the way we work. We want someone who can help us make better use of the tools we already have, reducing unnecessary administration, making information easier to find and helping the Deputy Director and wider team focus their time on what matters most.

The Business Support Manager will support the Deputy Director with the task of running a complex, mission-led and nationally dispersed organisation. You will be responsible for the smooth running of their office and help them prioritise their work, often taking on specific tasks of your own. You will also act as a central point of contact for others in the department and be a visible presence for the wider team.

To be successful in this role, you will need strong organisational and planning skills, with the ability to work at pace and juggle competing priorities. You will also need experience of working successfully with senior colleagues and the ability to develop and maintain good working relationships at all levels.

You’ll receive a range of excellent benefits when you join our department, including:

A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.

25 days of annual leave (increasing to 30 days after five years of service), plus eight bank holidays and a privilege day for the King's birthday.

Flexible working arrangements, including hybrid working, part-time working or compressed hours, designed to support a positive work-life balance.

Employees are allocated 10% of their working time for personal and professional development.

A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

Compassionate maternity, adoption and shared parental leave policies, with up to 26 weeks' leave at full pay, 13 weeks' at partial pay and a further 13 weeks' leave. Maternity support/paternity leave is also available at full pay for two weeks.

You can find more details of the benefits we offer in our benefits guide. To help picture your life at Justice Digital, Data and Science, take a look at our blog.

Key Responsibilities

Maintain accurate and up-to-date workforce data, including headcount, vacancies, recruitment campaigns, people transfers and cost centre changes, helping to support payroll and financial alignment.

Provide efficient, proactive and strategic support to the Deputy Director, helping them manage their priorities and the effective running of their office.

Proactively manage the Deputy Director’s diary and inbox, prioritising commitments, protecting time for strategic work and ensuring meetings are purposeful and well prepared.

Act as the first point of contact for the Deputy Director’s office, identifying important communications, coordinating responses and proactively gathering input from colleagues.

Make effective use of digital productivity tools, including approved AI and automation capabilities, to summarise meetings, capture decisions, track actions and make information easy to find and retrieve.

Develop and maintain simple, effective approaches to organising information, records, decisions and actions, ensuring important commitments are followed through.

Help the Deputy Director and wider leadership team make better use of everyday office productivity tools, supporting simpler and more efficient ways of working.

Commission and coordinate briefings, reports and returns for the Deputy Director, ensuring information is timely, accurate and proportionate.

Coordinate the Deputy Director’s participation in meetings, events and off-sites, and organise wider team activities such as all-staff meetings, new starter sessions and away days.

Maintain accurate workforce data and support workforce planning activity, including headcount, vacancies, recruitment and onboarding information.

Build and maintain strong working relationships across the directorate, department and wider government, acting as a visible and approachable point of contact for the Deputy Director’s office.