#23710 Account Manager -w2 only

nTech Workforce; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan (Discretionary)

Ancillary Coverage (Life, AD&D, STD/LT

Employee Referral Bonus

Bi-Weekly Direct Deposit

Job summary

nTech Workforce is seeking an Account Manager to lead a regional team responsible for coordinating Account Management personnel overseeing electric service delivery, billing, and load management. The role focuses on delivering reliable energy services while driving customer satisfaction and margin growth within the assigned region.

You will manage a diverse team, develop customer-specific plans, and collaborate with several departments to ensure timely service delivery and cost-effective

Qualifications

• Bachelor’s degree in business, engineering, or other relevant discipline.
• 9–12 years of relevant experience in lieu of degree.
• 7–10 years of business experience with emphasis on customer relationship assignments.
• Knowledge of collective bargaining agreements and related procedures, policies and processes.
• Excellent written and oral communication skills, strong analytical skills, and strong technical and financial aptitude.
• Strong relationship building and negotiation experience is necessary.
• Must also possess basic computer skills, and management skills including leadership, coaching, and budgeting.

Responsibilities

• Manage a regional strategy to affect timely service delivery, ensure reliability of service, implement load management, handle billing and credit issues, and promote Company sponsored services to customers.
• Analyze workload volume, assign customers and tasks, establish individual goals, train, coach, and evaluate the performance of Account Management Personnel.
• Direct and support Account Management Personnel in the development and implementation of customer-specific business plans and action plans.
• Manage resource requirements and develop and manage operating budgets to meet needs within a specific region.
• Coordinate the activities of the Energy Services / Large Customer Services Organization with the activities of other Departments within the company to focus on providing reliable energy supply, anticipating and providing for customer needs and providing cost effective delivery services.
• Work closely with External Affairs to ensure support of account management activities.

Skills

Communication skills

Analytical skills

Financial aptitude

Leadership

Coaching

Budgeting

Negotiation

Relationship building

Education

Bachelor’s degree in business, engineering, or other relevant discipline

Experience in lieu of degree (9–12 years)

Job description

nTech Workforce has an #23710 Account Manager

Terms of Employment

• W2, Contract 12 Months

Overview

Our client is seeking an Account Manager who can manage and coordinate the activities of specific Account Management Personnel within an Energy Services / Large Customer Services Region. Address customer needs for electric service delivery installation, billing and credit issues, service reliability, load management initiatives, and value added products related to delivery services to ensure increased customer satisfaction and margin growth within the specific region. Coordinate activities with other departments within the company to provide superior customer service and electric service delivery. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies

Responsibilities

• Manage a regional strategy to affect timely service delivery, ensure reliability of service, implement load management, handle billing and credit issues, and promote Company sponsored services to customers.
• Analyze workload volume, assign customers and tasks, establish individual goals, train, coach, and evaluate the performance of Account Management Personnel.
• Direct and support Account Management Personnel in the development and implementation of customer-specific business plans and action plans.
• Manage resource requirements and develop and manage operating budgets to meet needs within a specific region.
• Coordinate the activities of the Energy Services / Large Customer Services Organization with the activities of other Departments within the company to focus on providing reliable energy supply, anticipating and providing for customer
• needs and providing cost effective delivery services.
• Manage the implementation of Corporate Programs and Energy Services / Large Customer Services Policies.
• Work closely with External Affairs to ensure support of account management activities-Manage a regional strategy to affect timely service delivery, ensure reliability of service, implement load management, handle billing and credit issues, and promote Company sponsored services to customers.
• Analyze workload volume, assign customers and tasks, establish individual goals, train, coach, and evaluate the performance of Account Management Personnel.
• Direct and support Account Management Personnel in the development and implementation of customer-specific business plans and action plans.
• Manage resource requirements and develop and manage operating budgets to meet needs within a specific region.
• Coordinate the activities of the Energy Services / Large Customer Services Organization with the activities of other
• Departments within the company to focus on providing reliable energy supply, anticipating and providing for customer needs and providing cost effective delivery services.
• Manage the implementation of Corporate Programs and Energy Services / Large Customer Services Policies.
• Work closely with External Affairs to ensure support of account management activities.
• Day-to-day management responsibilities are direct, and primarily administrative in nature.
• They will typically involve establishing a safe and effective work environment, the management of account management activities, which include
• coordinating electric service installation, monitoring billing and credit activities, ensuring reliability of electric service and assisting the customer in load management.
• Assign accounts and manage the Individual Performance Planning & Review process, which includes the establishment of goals, monitoring of progress, review of performance, evaluation of results, and rating of individual
• performance.
• Provide counsel to employees in development of their Individual Development Plans.
• Number of personnel managed includes the following range: Management = 8 – 11
• Establish, promote and maintain a safe work environment. Manage the needs of the region’s customer base, which provides annual electric revenues up to approximately $300 million. Manage the achievement of the Region’s goals while managing an annual operating budget up to approximately $1.0 - $1.7 million.
• Work involves utilizing internal and external contacts to manage challenges that require superior resolution regarding customer satisfaction, electric service installation, billing and credit issues, and load management. Cooperation, tact, good judgment, and patience are essential to prevent negative impact on Company image or business.
• Generally operates with wide latitude for reviewed actions or decisions.
• Work is diversified and complex in nature. Work involves the understanding and application of general instructions and guidelines, and a wide range of practices and procedures. It also requires exercise of judgment and ingenuity, with minimal oversight to select the most appropriate course of action.

Required Skills & Experience

• Bachelor’s degree in business, engineering, or other relevant discipline.
• In lieu of degree, 9-12 years of relevant experience.
• 7-10 years of business experience with emphasis on customer relationship assignments.
• Possess general knowledge of collective bargaining agreements and related procedures, policies and processes.
• Must possess excellent written and oral communication skills, strong analytical skills, and strong technical and financial aptitude.
• Strong relationship building and negotiation experience is necessary.
• Must also possess basic computer skills, and management skills including adeptness in leadership, coaching, and budgeting.
• Demonstrated ability to direct work activities of personnel.

Preferred Skills & Experience

• Advanced degree in business, engineering, or other relevant discipline.
• 3-5 years of supervisory experience.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.