23505 Learning & Development Specialist- w2 only

nTech Workforce; Baltimore (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan (Discretionary)

Life/AD&D

Short/Long Term Disability

Employee Referral Bonus

Bi-Weekly Direct Deposit

Job summary

nTech Workforce is seeking a Learning & Development Specialist to lead onboarding and foundational training for Customer Service and Claims staff at a regional healthcare insurer. You’ll design and deliver 3–4 week programs, guiding new hires through enterprise systems and service standards before they move into specialized tracks.

The role blends virtual cohorts with occasional in-person sessions, requiring collaboration with operations leaders.

Qualifications

• Minimum 2 years of corporate learning and development or instructional facilitation experience.
• Direct experience training operational teams (claims processing, customer service, call center operations).
• Ability to deliver both in-person classroom instruction and virtual remote training (VILT).
• Experience conducting virtual instructor‑led training and classroom instruction.
• Exposure to customer service operations or claims processing workflows.

Responsibilities

• Facilitate 3–4 week onboarding cohorts for new customer service and claims staff (virtual and occasional in-person).
• Instruct on core platform navigation, system access, and Luminex platform basics.
• Deliver foundational curriculum on claims inquiries, service protocols, and administrative workflows.
• Collaborate with operations leadership to transition trainees into deeper training tracks.
• Use virtual learning tools and MS Office to maintain an interactive learning environment.

Skills

L&D experience

Instructional facilitation

In-person & virtual training

VILT experience

Customer service / claims training

MS Office & collaboration tools

Tools

Luminex platform

Microsoft Office

Job description

nTech Workforce has an immediate #23505 Learning & Development Specialist

Terms of Employment

• W2 Contract-to-Hire, 12 Months
• This role is hybrid. Resource must reside in DMV and is required to report to Canton or Merri weather at least once per month.
• Hybrid - This role could require in office presence up to five days a week during class time which can last 4 - 6 weeks.

Overview

• Client is seeking a skilled Learning and Development Specialist to join a leading regional healthcare insurance organization. In this role, you will lead foundational onboarding and systems training for incoming Customer Service and Claims professionals. You will serve as the primary facilitator for 3-to-4 week introductory training programs, equipping new hires with core navigation skills in enterprise platforms, basic claims inquiry techniques, and customer service standards before they transition into specialized department tracks.

Key Responsibilities

• Facilitate engaging 3-to-4 week virtual (and occasional in-person) onboarding cohorts for new customer service and claims employees.
• Instruct new hires on core platform navigation, systems access, and basic operation of the Luminex platform.
• Deliver foundational curriculum covering basic claims inquiries, customer service protocols, and administrative workflows.
• Partner with operational leadership and business area managers to ensure seamless transition of trainees into deeper, specialized departmental training tracks.
• Utilize virtual learning tools and Microsoft Office applications to maintain an interactive and structured learning environment.

Required Qualifications

• Minimum of 2 years of corporate learning and development or instructional facilitation experience.
• Direct experience training operational teams (e.g., claims processing, customer service, call center operations).
• Demonstrated ability to deliver both in-person classroom instruction and virtual remote training.
• Demonstrated experience conducting virtual instructor‑led training (VILT) and classroom instruction.
• Prior experience in or exposure to customer service operations or claims processing workflows.
• Proficiency with Microsoft Office tools and modern virtual collaboration/training platforms.
• Must reside in the DMV area and be able to commute on‑site at least once per month to Canton or Merri weather, MD.

Preferred Qualifications

• Background in healthcare, health insurance, or Third‑Party Administrator (TPA) environments.
• Direct experience with or knowledge of the Luminex platform (or similar healthcare claims/administration platforms).
• Prior professional experience working within the health insurance or healthcare payer industry.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.