22698 - Contract Manager
Ministry of Justice
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Benefits offered by this job
Job summary
Ministry of Justice in the United Kingdom is advertising a part‑time Contract Manager (HEO) role based nationally. The post supports the Contracted Services Division, with a 60% office presence and 21 hours per week across Tue–Thu or Tue–Fri. Interview via Teams; flexible hybrid working arrangements apply.
The role focuses on contract governance, performance monitoring, and stakeholder engagement to deliver value for money in justice services.
Qualifications
- Strong analytical and problem‑solving skills.
- Excellent stakeholder engagement and communication skills.
- Ability to interpret performance data and trends.
- Strong organisational skills and prioritisation.
- Ability to work independently and in a team.
- Able to make sound, evidence‑based decisions.
- Experience in leading, managing and coaching others.
Responsibilities
- Manage supplier relationships and monitor contract performance to meet standards and value for money.
- Provide guidance on priorities within Contracted Services team.
- Assess policy changes for risks and service implications.
- Analyse performance data to identify trends and improve services.
- Investigate issues and coordinate with suppliers and stakeholders to resolve them.
- Lead and develop team members to achieve objectives.
- Prepare briefings, reports and recommendations for senior stakeholders.
Skills
Job description
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the \"Eligibility\" section before you apply.
The national salary range is £35,335- £37,847 Pro-rata. London salary range is £40,014 - £42,859 Pro-rata. Your salary will be dependent on your base location
Part Time, Part Time/Job Share
Cross Government
National
National
09-Oct-2026
Permanent
HEO
1
12 Months
22698
HM Courts and Tribunals Service
Directorate: Contracted Services Division (CFO Directorate)
Grade: HEO
Job Title: Contract Manager
Location: National
Contract Type: Permanent
Working Pattern: This is a part-time job share role at 0.568 full time equivalent. You must be available to work Tuesday-Thursday (7 hours) or Tuesday-Friday (5.25 hours) and work 21 hours (excluding breaks) per week in total.
Successful applicants will be expected to work from a HMCTS office at least 60% of the time (subject to business availability).
Interview: Video conference via Teams
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
The Contracted Services Division (CSD) is a fun, dynamic, fast paced and rewarding place to work where no two days are the same. Staff have great opportunities to develop their knowledge and skills, particularly on operational contract management, service improvement, stakeholder engagement, working with senior officials/ministers as well as working with commercial partners.
The team is responsible for the day-to-day operational contract and supplier management for a range of contracted services that support court and tribunal business; as well as ensuring effective and efficient contract procurement cycles. We review and continuously improve operational processes to ensure contracts provide a quality of service.
In your role as a Contract Manager, you will support the Senior Contract Manager and Head of Contracted Services in managing contracts that support the administration of justice across HMCTS.
We are looking for a highly organised and proactive individual with strong contract management, analytical and stakeholder engagement skills. You will be confident in investigating service delivery issues, interpreting performance data, managing supplier relationships and providing evidence-based recommendations to senior leaders. You will be able to work independently, manage competing priorities and build effective relationships across a wide range of internal and external stakeholders while ensuring contracted services deliver value for money and meet operational needs.
Working closely with operational teams, suppliers, and stakeholders, you will monitor contract performance, investigate service delivery issues, and use data and insight to drive improvements and ensure value for money.
You are an effective people manager who can lead, motivate, and develop individuals to deliver high-quality outcomes with the ability to achieve organisational objectives.
- Managing supplier relationships and monitoring contract performance to ensure services meet agreed standards, deliver value for money, and support HMCTS objectives.
- Acting as a key point of contact within the Contracted Services team, providing advice, guidance and direction on priorities.
- Assessing the operational impact of policy changes and making recommendations on risks, benefits and service implications.
- Analysing performance data and management information to identify trends, root causes of issues, risks and opportunities for improvement.
- Investigating and resolving service delivery issues, complaints and operational challenges, escalating significant concerns where necessary.
- Working closely with suppliers, HMCTS colleagues and justice partners to drive continuous service improvement.
- Preparing high-quality briefings, reports, submissions and recommendations for senior leaders, ministers, judiciary and other stakeholders.
- Responding to Freedom of Information (FOI) requests, Parliamentary Questions (PQ) and ministerial correspondence.
- Supporting contract governance by organising meetings, providing secretariat support and, where appropriate, chairing contract review meetings.
- Identifying, assessing and mitigating risks to contract and service delivery.
- Maintaining and updating operational contract guidance and supporting procurement activity.
- Potential line management responsibility for a Contract Support Officer (EO), managing and coordinating the work of the team, planning ahead, setting targets, reviewing progress, and acting as an escalation point for complex issues.
- You will lead and support individuals to achieve business objectives, managing them, promoting wellbeing and supporting development in alignment with HMCTS people policies and Civil Service Line Management standards.
- Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Please refer to the attached role profile for a comprehensive overview of the role
The ideal candidate for this position should demonstrate:
- Strong analytical and problem-solving skills and leading potential solutions
- Excellent stakeholder engagement and communication skills.
- Ability to interpret performance data
- Strong organisational skills and ability to manage competing priorities.
- Ability to work independently and in a team.
- Ability to make sound decisions and provide evidence-based recommendations.
- Experience of leading, managing and coaching in order to successfully manage individuals.
The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates
- Knowledge of the day-to-day running of operations and /or contract management is highly beneficial
There will be a requirement to travel occasionally to suppliers across various locations for meetings as well as to travel to HMCTS sites for team meetings.
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Proud to Serve. Proud to keep justice going.
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro‑ratio basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Staff on fixed term appointments must have been recruited through fair and open competition.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of the Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
MoJ:
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference 22698
HMPPS:
If you require any assistance please call 0345 241 538 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference 22698
- Role profile Contract Manager (HEO).docx (Job Description Attachment)
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