2027 Summer Internship - Customer Affordability & Innovation

Duquesne Light Company; Pittsburgh (Allegheny County); Hybrid; USD 9,919,000 - 14,547,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Duquesne Light Company offers a 12-week, full-time summer internship in the Customer Service team, located in Pittsburgh with a hybrid work model. The role focuses on preparing for AI-enabled knowledge management, updating knowledge bases, and supporting new product launches and digital transformation initiatives.

Applicants must be enrolled in BS/MS programs, have completed their sophomore year, and demonstrate strong analytical, communication, and teamwork skills.

Qualifications

• Currently enrolled in a BS or MS program in Business Administration, Business Intelligence, or related field.

Responsibilities

• Update and standardize knowledge base content to support Copilot and AI deployments.

Skills

Analytical skills

Problem-solving

Written communication

Verbal communication

Teamwork

Education

BS or MS in Business Administration or related field

Tools

Microsoft Office

Job description

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

2027 Program Information

Duquesne Light Company offers summer internships that provide a hands-on, meaningful employment opportunity in a supportive setting that cultivates learning and collaboration. Duquesne Light's internship program will provide you with a valuable experience and a solid start to your career in various disciplines.

• Internships are full-time (40 hours/week), paid, and run for 12 weeks (May-August).
• Internships are located in Pittsburgh and follow DLH's Hybrid Work Model (described below).
• Candidates must be full-time, degree-seeking students enrolled in an accredited college or university and have completed their Sophomore year of studies.
• Candidates must be in good academic standing.
• Candidates must be willing to work the required schedule as defined in the job description.
• Demonstrated leadership ability through studies, employment or extracurricularactivities.
• Aptitude for problem solving; strong communication skills.

As part of DLC's mission to safely power - and empower - our customers' lives, the Customer Service department is committed to fostering a customer-focused culture and delivering exceptional service.

As an intern supporting the Customer Affordability & Innovationteam, you will play a key role in preparing the organization for new customer service technologies, AI-enabled knowledge management, and evolving business processes. Responsibilities will include updating and standardizing knowledge base content to support Copilot and AI deployments, documenting new and existing business processes, and assisting with organizational change management efforts.

Interns will help maintain communication and training resources, including Teams sites, FAQs, outage communications, and customer-facing materials. They will also support a variety of strategic initiatives such as new product launches, website enhancements, rate case activities, economic development tools, field service technology implementation, and distributed energy resource programs. This role offers hands-on experience in process improvement, change management, knowledge management, communications, and digital transformation within a large-scale technology modernization program.

Education/Experience:

Applicants must be currently enrolled in a BS or MS program in Business Administration, Business Intelligence, or other related field.

Skills/Abilities:

Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Proficiency with Microsoft Office products. Ability to work independently as well as in a team-oriented environment.

Hybrid Work:

All internships follow our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Interns must be in the immediate Pittsburgh area for the summer. Reporting location and frequency may be subject to change based on job role and department needs.

Other:

Applicants must be able to successfully complete a pre-employment background check, drug screen, and social media screen.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [e-mail] and describe the specific accommodation requested for a disability-related limitation.