2027 Summer Intern: Associate Billing Solutions Analyst (Customer Operations)

Spectrum; Maryland Heights (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

Spectrum is offering a paid, full-time 11-week internship designed to provide real-world experience in the telecommunications field. You will work across two teams, contribute to department projects, and participate in development sessions, networking, and mentorship.

The role emphasizes exploring interests, building a professional network, and gaining insights into Spectrum's business while developing skills in AI-driven processes and cross-functional collaboration.

Qualifications

• GPA of 3.0 or greater in current program.
• Rising senior expected graduation between December 2027 and May 2028.
• Enrollment in an accredited college/university pursuing a bachelor's degree.
• Authorization to work in the U.S. without sponsorship.

Responsibilities

• Use AI to develop processes that enhance customer experiences.
• Assist in analyzing business partner operations to identify improvements.
• Translate high-level business requirements into functional specifications for technology platforms.

Education

Bachelor's degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At a Glance

• You're a motivated student with a current 3.0 GPA or higher currently pursuing a degree in one of the following areas from an accredited college or university:
  
  • Information Technology, Computer Science, Data Science, AI or related STEM field
• This is a paid, full-time, 11-week internship designed to give you real-world experience and meaningful exposure to the telecommunications industry in your chosen field.
• Internship program runs from May 26 through August 6, 2027.
• In addition to role-specific projects, you'll take part in professional development sessions, networking opportunities, mentorship and experiences that help you grow personally and professionally.

The Spectrum Internship Experience

As part ofAmerica's Connectivity Company, you'll join a team that serves millions of customers and communities nationwide, while gaining valuable insight into the work that powers connection every day.

Throughout the summer, you'll contribute to meaningful work, strengthen your skills and have opportunities to:

• Grow your skills in a dynamic, innovative business environment.
• Build connections with team members and senior leaders who can help you better understand our business and what it's like to work here.
• Learn from a mentor, who can provide guidance, support and career advice.

What you can expect in this role

As a Spectrum intern, you'll spend the summer working alongside two teams: your respective department and your intern cohort.

Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on internship experiences that include a kickoff conference, professional development sessions and networking activities, webinars, community service, cross-functional projects and final presentations.

This experience is designed to help you explore your interests, expand your network and leave with a deeper understanding of both your field and the impact of our business.

Internship responsibilities may include:

• Utilize AI to develop processes to simplify and enhance the customer experience
• Assist in analyzing business partner's operations to understand opportunities for improvement
• Translate high-level business requirements into functional specifications to deliver solutions for all technology platforms

Required Qualifications

• Must be a rising senior with an expected graduation date between December 2027 and May 2028
• Must be currently enrolled in an accredited College or University completing a bachelor's degree
• Must have at least a 3.0 GPA or greater in current program
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship

Preferred Qualifications