2027 Summer Intern:Billing Solutions Analyst (Customer Operations)

Charter Communications; Maryland Heights (MO); On-site; USD 9,000 - 12,000; Full time

Job summary

Charter Communications invites motivated students to join the Spectrum Internship, a paid 11-week program running May 26–August 6, 2027. You’ll gain real-world experience in AI/ML within a telecommunications context, with mentorship, development sessions and networking opportunities.

Expect 80% department-focused projects and 20% experiential activities, including kickoff conferences, webinars and final presentations. Requires rising senior status, 3.0+ GPA, and US work eligibility.

Qualifications

• Must be a rising senior with an expected graduation date between December 2027 and May 2028.
• Must be currently enrolled in an accredited College or University completing a bachelor's degree.
• Must have at least a 3.0 GPA or greater in current program.
• Ability to travel locally to Spectrum intern development events and activities throughout the program.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.

Responsibilities

• Utilize AI to develop processes to simplify and enhance the customer experience.
• Assist in analyzing business partner's operations to understand opportunities for improvement.
• Translate high-level business requirements into functional specifications to deliver solutions for all technology platforms.

Skills

Analytical skills

Verbal comms

Written comms

Project management

Team collaboration

MS Office

Python

Java

C++

Go

TensorFlow

PyTorch

scikit-learn

NumPy

pandas

Git

Jupyter

LLMs

Prompt engineering

Data pipelines

Debugging

GitHub portfolio

Education

Bachelor's degree in progress

Tools

Git

Jupyter

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At a Glance

• You're a motivated student with a current 3.0 GPA or higher currently pursuing a degree in one of the following areas from an accredited college or university:
  • Information Technology, Computer Science, Data Science, AI or related STEM field
• This is a paid, full-time, 11-week internship designed to give you real-world experience and meaningful exposure to the telecommunications industry in your chosen field.
• Internship program runs from May 26 through August 6, 2027.
• In addition to role-specific projects, you'll take part in professional development sessions, networking opportunities, mentorship and experiences that help you grow personally and professionally.

The Spectrum Internship Experience

As part ofAmerica's Connectivity Company, you'll join a team that serves millions of customers and communities nationwide, while gaining valuable insight into the work that powers connection every day.

Throughout the summer, you'll contribute to meaningful work, strengthen your skills and have opportunities to:

• Grow your skills in a dynamic, innovative business environment.
• Build connections with team members and senior leaders who can help you better understand our business and what it's like to work here.
• Learn from a mentor, who can provide guidance, support and career advice.

What you can expect in this role

As a Spectrum intern, you'll spend the summer working alongside two teams: your respective department and your intern cohort.

Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on internship experiences that include a kickoff conference, professional development sessions and networking activities, webinars, community service, cross-functional projects and final presentations.

This experience is designed to help you explore your interests, expand your network and leave with a deeper understanding of both your field and the impact of our business.

Internship responsibilities may include:

• Utilize AI to develop processes to simplify and enhance the customer experience
• Assist in analyzing business partner's operations to understand opportunities for improvement
• Translate high-level business requirements into functional specifications to deliver solutions for all technology platforms

Required Qualifications

• Must be a rising senior with an expected graduation date between December 2027 and May 2028
• Must be currently enrolled in an accredited College or University completing a bachelor's degree
• Must have at least a 3.0 GPA or greater in current program
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship

Preferred Qualifications

• Analytical skills
• Strong verbal and written communication
• Project and time management
• Ability to collaborate within teams and self-motivate
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Access
• Programming skills in Python, with openness to Java, C++ or Go
• Familiarity with machine learning frameworks such as TensorFlow, PyTorch, scikit-learn, NumPy and pandas
• Working knowledge of version control systems like Git and environments such as Jupyter Notebooks
• Basic exposure to modern AI concepts including Large Language Models, prompt engineering and data pipelines
• Ability to troubleshoot code, analyze datasets and approach challenges methodically
• Portfolio of personal projects or a GitHub profile demonstrating machine learning models or data analysis scripts

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.