2027 Part-Time Fan Experience Representative

Global Sports Jobs Limited; Texas; On-site; USD 19,000 - 28,000; Part time

Job summary

Red Bull New York is seeking a part-time Fan Experience Representative to deliver exceptional service to fans at match days and events at Sports Illustrated Stadium in Harrison, New Jersey.

You will be the first point of contact, ensuring fans receive accurate information and a high level of service during busy event days, including evenings, weekends, and holidays.

Qualifications

• High school diploma required.
• Experience in problem-solving and effectively communicating with fans.
• Excellent customer service and communication skills.
• High energy and proactive traits when interacting with fans.
• Ability to communicate positively with guests to establish their needs efficiently and courteously.

Responsibilities

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium.
• Provide a high level of customer service to fans.
• Be proactive and high energy when interacting with fans.
• Represent the Red Bulls organisation on match and/or event days.
• Create a fun experience through positive fan interactions.
• Assist various departments upon request on match/event days.
• Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives.

Skills

Customer service

Communication

High energy

Problem solving

Initiative

Education

High school diploma

Job description

About the Role

The Fan Experience Representative provides the highest level of customer service to all fans in attendance on match-days and non-Red Bull matches/events. The role acts as one of the first points of contact with fans and as an extension of the Member Services department. It is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.

Key Responsibilities

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium.
• Provide a high level of customer service to fans.
• Be proactive and high energy when interacting with fans.
• Represent the Red Bulls organisation on match and/or event days.
• Create a fun experience through positive fan interactions.
• Assist various departments upon request on match/event days.
• Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives.

Required Experience & Qualifications

• High school diploma.
• Experience in problem-solving and effectively communicating with fans.
• Excellent customer service and communication skills.
• High energy and proactive traits when interacting with fans.
• Strong initiative and work ethic, with the ability to function without supervision.
• Ability to communicate positively with guests to establish their needs efficiently and courteously.
• Ability to work evenings, weekends and holidays.

Preferred Skills

• Previous customer service experience.
• Bilingual ability.
• Knowledge of Red Bull New York and Major League Soccer.

Workplace

• Sports Illustrated Stadium, Harrison, New Jersey

About the Company

Founded in 1996, RBNY has competed in MLS since its inception and are owned by the Austrian beverage company Red Bull GmbH, after which the team is named.