2027 New York Life Direct Summer Internship Program - Systems

Thinklance LLP; Tampa (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Overtime eligible

Discretionary annual bonus

Incentive programs

Job summary

Thinklance LLP invites a curious student to join our IT Operations team in an internship. You will learn application administration, support, and troubleshooting while contributing to reliability and observability practices to monitor health and performance.

You’ll participate in incident and change management and collaborate with partners across a complex enterprise. You will tackle a meaningful internship project with analysis, improvement recommendations, or prototyping related to IT

Qualifications

• Pursuing a bachelor’s degree in a tech or business technology field.
• Interest in IT Operations, application support, automation, AI, or related areas.
• Strong analytical and problem-solving abilities.
• Good written and verbal communication; able to work with diverse teammates.
• Willingness to learn new technologies, tools, and processes.

Responsibilities

• Support and improve daily business technology operations.
• Learn application administration, support, and troubleshooting.
• Explore reliability and observability practices to monitor app health.
• Engage in incident, problem, and change management processes.
• Present findings and recommendations to Technology Enablement leaders.

Skills

Analytical and problem-solving

Written and verbal communication

curiosity and willingness to learn

Collaboration with tech and non-tech

Organization and ownership

Scripting / cloud basics

Education

Bachelor's degree in IT / CS / IS / Eng / Data / Analytics / Cybersecurity / related

Tools

Monitoring tools

Cloud technologies

Data analysis

Job description

Your Role

Key responsibilities include:

• Working across Technology Enablement teams to support and improve business technology operations.
• Learning application administration, support, and troubleshooting.
• Exploring reliability and observability practices to monitor application health and performance.
• Participating in incident, problem, and change management processes.
• Understanding end-user technology and support services.
• Identifying opportunities for automation and continuous improvement.
• Exploring the use of AI and agentic technologies in IT Operations.
• Collaborating with technical teams, business partners, and vendors in a complex enterprise environment.
• Completing a meaningful internship project involving analysis, improvement recommendations, or prototyping related to IT Operations.
• Presenting project findings and recommendations to Technology Enablement leaders and team members.

About You

The company is looking for a student who is curious about technology and interested in how it operates within a business environment.

• Rising junior pursuing a bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Data/Analytics, Cybersecurity, Business Technology, or related field.
• Interest in IT Operations, application support, technology reliability, automation, AI, or related disciplines.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills with ability to collaborate with technical and non-technical colleagues.
• Intellectual curiosity and willingness to learn unfamiliar technologies, tools, and business processes.
• Ability to organize work, ask thoughtful questions, and take ownership of responsibilities.
• Familiarity with scripting, cloud technologies, data analysis, monitoring tools, automation, or generative AI preferred but not required.

Compensation & Benefits

• Salary: $25 per hour.
• Overtime eligible (nonexempt).
• Eligible for discretionary annual bonus.
• Potential eligibility for incentive programs.