2027 Internship - Customer Accounts (Independence, KS)

Textron; Independence (KS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid internship

Prepaid stipend

Mentorship and training

Job summary

Textron is seeking a 2027 Internship in Independence, KS to support the Customer Account Administration team during customer visits and deliveries. You will assist CAMs, manage logistics, and help maintain SAP data and order milestones.

This is a paid, full-time 10-week summer internship designed to provide hands-on experience and mentorship. The role requires pursuing a Bachelor's degree in Business, Marketing, Engineering, or related field, with strong communication skills and customer service

Qualifications

• Pursuing a Bachelor's degree in Business, Marketing, Engineering or related field.
• Strong written and verbal business communication skills.
• Excellent customer service skills.
• Ability to work in a highly matrixed and team-centric environment.

Responsibilities

• Prepare customer name badges, signs and run Restricted Party Screenings.
• Assist Customer Account Managers (CAM), customers, staff, sales and Senior Management for meeting logistics (catering, special requests, etc.).
• Transport customers between locations.
• Provide regular updates on progress of customer's aircraft to CAMs.
• Reconcile aircraft orders in SAP and verify SAP milestone dates.
• Assist CAMs with day-to-day activities and requests.
• Represent Textron Aviation at spec sessions, deliveries and visits.
• Act as a liaison between departments to obtain support material for customers.

Skills

Willingness to learn

Business communication

Customer service

Team-oriented

Process coordination

Microsoft Office

Business principles

Portuguese preferred

Spanish preferred

Education

Bachelor's degree in Business, Marketing, Engineering or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

2027 Internship - Customer Accounts (Independence, KS)

Description

Why This Internship

As an intern with Textron, you'll gain hands-on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Responsible for accomplishing the primary duties as listed and assisting the Customer Account Administration department during customer visits to assure the visit is a successful, rewarding experience while managing and helping facilitate the logistical needs. Operate under the same policy guidelines as CAM (Customer Account Managers) and with decision making authority specifically delegated by CAMs.

JOB RESPONSIBILITIES:

• Prepare customer name badges, signs and run Restricted Party Screenings.
• Assists Customer Account Managers (CAM), customers, staff, sales and Senior Management in accommodating all meeting requirements (catering, special requests, etc.) for aircraft deliveries, spec sessions and pre-sale prospect visits.
• Assists in transporting customers from one location to another.
• Assists CAM's in providing regular updates for progress of customer's aircraft.
• Reconcile aircraft order with SAP and Purchase Agreement. Verify and maintain accuracy of SAP milestone dates as well as customer aircraft orders in SAP.
• Assists CAM's with day-to-day activities, including but not limited to; aircraft progress photos, ordering models, customer gifts, mailout of customer samples, visitor memo creation and aircraft registration requests.
• Represent Textron Aviation as necessary for spec sessions, deliveries and/or customer visits schedules, technical Aircraft acceptance, production line and/or Textron Aviation facility tours, entertainment, gift shop visits, and customer transportation. This involves significant telephone, email and face to face interaction with the customer.
• Act as a liaison between various departments within Textron Aviation to obtain support material for customers.
• Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.
• Manage and/or participate in special projects as they occur (e.g. new aircraft roll-out, creating and maintaining CAM standard operating procedures manual, document generator, enhancing customer experience, etc).

Qualifications

EDUCATION/ EXPERIENCE:

Pursuing a Bachelor's degree in Business, Marketing, Engineering or related field

QUALIFICATIONS:

• Willingness to learn, adapt and contribute
• Strong written and verbal business communication skills
• Excellent customer service skills
• Ability to work in a highly matrixed and team-centric environment
• Ability to influence and lead many concurrent processes
• Experience with Microsoft Office products, e.g., Word, Excel, Project Manager
• Basic knowledge of business and managerial principles
• Ability to speak Portuguese preferred
• Ability to speak Spanish preferred

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Why You’ll Love Interning at Textron

This internship is more than a summer experience – offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands‑on experience
• Service time credited toward 401(k) vesting upon full-time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

AI Readiness:

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required – we value curiosity, adaptability, and good judgment.

Recruiting Timeline:

Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.