2027 Co-Op: Customer Service and Logistics (6 months, January start)

Haleon plc.; New Jersey; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid internship

In-office 3 days/week

Job summary

Haleon, a leading consumer health company, invites students to join our Customer Service & Logistics Co-Op in Berkeley Heights, NJ. You will support sales order processing, assist in production allocation, and own the trade sample process while collaborating with cross-functional teams.

You will build Power BI dashboards, analyze data, and help drive process improvements using AI tools. This paid internship runs for 6 months, with in-office presence 3 days per week.

Qualifications

• Bachelor's degree in Supply Chain, Business or related field and enrollment in a program.
• Strong proficiency with Excel and Power BI for data analysis and reporting.
• Analytical mindset, good problem solving and organizational skills.
• Excellent verbal and written communication; capable of multitasking in a fast-paced environment.

Responsibilities

• Support Customer Service with order processing, issue resolution and daily support.
• Learn end-to-end production allocation and back up Customer Support Analyst tasks.
• Own internal trade sample process including orders, logistics, tracking and stakeholder updates.
• Participate in process improvements and automation, including AI/Copilot opportunities.
• Develop Power BI dashboards to improve shortage reporting and exception management.
• Contribute to projects that enhance customer service and service delivery through data analysis.
• Collect and interpret customer service and supply chain data using Excel and BI tools.
• Collaborate with cross-functional teams to define requirements and drive execution.
• Document progress, prepare reports, and share insights with leadership.
• Identify opportunities to raise data visibility and sustainable process improvements.

Skills

Excel

Power BI

Analytical

Communication

Multitasking

Education

Bachelor's degree in related field

Tools

Excel

Power BI

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

At Haleon, we're improving everyday health for billions of people through a portfolio of trusted consumer health brands. Our Customer Service team plays a critical role in delivering an exceptional customer experience while supporting initiatives that improve how we work every day.

As a Customer Service & Logistics Co-Op, you'll gain hands-on experience in customer service, supply chain operations, logistics, and business analytics while working on projects that directly impact service delivery and operational performance. You'll collaborate with cross-functional teams, develop technical and business skills, and contribute to meaningful initiatives that support our customers and commercial partners.

What Will Your Individual Contribution Be?

• Support the Customer Service team with sales order processing, issue resolution, and day-to-day customer support activities.
• Learn the end-to-end production allocation process, serving as a backup to the Customer Support Analyst while collaborating with supply planning and commercial teams.
• Own and support the internal trade sample process, including sales order management, logistics coordination, shipment tracking, and stakeholder communication.
• Participate in continuous improvement initiatives focused on process simplification and automation, including opportunities to leverage AI and Copilot-enabled solutions.
• Develop and enhance Customer Service Power BI dashboards to improve shortage reporting, sales order exception management, transparency, and decision-making across Customer Service and Customer Supply Chain teams.
• Participate in projects aimed at improving customer service processes and service delivery through data analysis and process optimization.
• Collect, analyze, and interpret customer service and supply chain data using Excel, Power BI, and other business tools.
• Collaborate with cross-functional teams to gather requirements, support project execution, and drive process improvements.
• Document project progress, compile reports, and present insights and recommendations to team members and leadership.
• Identify opportunities to improve processes, data visibility, and customer service performance while helping implement sustainable solutions.

Qualifications & Skills

Essential

• Currently pursuing a Bachelor's degree in Supply Chain Management, Business Management, Logistics, Operations Management, Data Analytics, or a related field.
• Demonstrated proficiency with Microsoft Excel and Power BI.
• Strong analytical, problem-solver, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and stakeholders.

Preferred

• Experience working with data visualization, reporting, or dashboard development.
• Familiarity with supply chain, logistics, customer service, or operations processes.
• Interest in process improvement, automation, and continuous improvement initiatives.
• Exposure to AI tools, Copilot, or workflow automation solutions.
• Self-motivated, curious, and eager to learn.

Eligibility and Program Requirements:

• This internship requires working at the designated location. Candidates requiring relocation are responsible for arranging and funding their own housing, transportation, and relocation needs.
• Candidate must be able to work full-time (40 hours/ week) Monday-Friday ~8am-5pm for 6 months.
• Candidate must be authorized to work in the United States and will not require sponsorship in the future. Work authorization documentation will be required during the application process.
• The position is based in Berkley Heights, NJ, requiring an in-office presence of 3 days per week

Expected start date: Jan. 2027

Compensation for this internship is based on academic standing and degree program:

• Freshman: $20.00/hour
• Sophomore: $22.50/hour
• Junior: $24.50/hour
• Senior: $26.00/hour
• Master's Student (Non-Engineering): $28.00/hour
• Master's Student (Engineering): $30.00/hour

Job Posting End Date

2026-10-20

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [e-mail]. Please include the following in your email:

• Use subject line: ‘Haleon Careers: Job Accommodation Request’
• Your Name and contact information
• Requisition ID and Job Title you are interested in
• Location of Requisition (city/state or province/country)
• Description of specific accommodation you are requesting

Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.