2027 BNY Summer Internship Program - Client Service (New York, NY)

BNY Mellon; New York (NY); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Mentorship program

Networking opportunities

Volunteer time off

Job summary

BNY Mellon offers a 10-week Summer Internship Program in Client Service designed to accelerate development for high-potential undergraduates. You will work on projects related to client support, onboarding, reporting, and process improvements while collaborating with operations, technology, and relationship teams.

The program emphasizes hands-on experience, structured mentorship, and exposure to a leading financial services institution.

Qualifications

• Enrollment in a 4-year undergraduate degree program with focus on business/technology preferred.
• Graduating in Dec 2027 or May 2028 (U.S.).
• Minimum GPA of 3.0 or higher.

Responsibilities

• Support the resolution of client inquiries by gathering facts and coordinating with partners.
• Track service metrics, commitments, and trends to identify improvements.
• Assist with onboarding, transitions, and process updates for clients.
• Collaborate across operations, service, and relationship teams with clear communication.

Skills

Client service

Written communication

Verbal communication

Attention to detail

Problem solving

Team collaboration

Data analysis

Job description

2027 BNY Summer Internship Program - Client Service

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Client Service Practice

BNY's Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Internship Program offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management. In a fast-paced environment, interns will gain insight into BNY's client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem-solving skills needed to help deliver timely, accurate and effective client outcomes.

What you will do

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills you will build

• Client-centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset
• Process improvement and service analytics
• Prioritization and escalation judgment

Impact you will have at BNY

• Help improve how quickly and effectively client needs are addressed.
• Support service experiences that build trust and strengthen long-term relationships.
• Contribute to process improvements that make work better for both clients and internal teams.

This role is a great match if you like fast feedback loops, collaborative problem-solving, and work where you can clearly see the outcome of your efforts.

Summer Internship Program

The BNY Summer Internship Program offers high-potential students a dynamic 10-week experience designed to accelerate development, build professional networks, and provide meaningful exposure to one of the world's leading financial services institutions. Through a skills-driven talent model, interns gain insight into the capabilities, platforms, and functions that power BNY's global franchise while contributing to impactful business initiatives.

From day one, interns are immersed in BNY's collaborative and innovative culture through:

• Enterprise-wide onboarding and development programming, including an in person immersive induction experience, executive speaker series, skill development, and networking opportunities.
• Meaningful project work aligned to key business practices and platforms, providing hands-on experience, skill development, and real-world business impact.
• Structured mentorship and career support from managers, senior leaders, peer mentors, business stakeholders, and dedicated program managers.
• Exposure across practices, platforms, and teams, building a broad understanding of BNY's integrated business model.
• Professional, technical, and financial services training designed to strengthen business acumen and prepare participants for long-term career success.
• A premier early-career experience, backed by senior leadership and designed to develop the next generation of talent for BNY's global workforce.

Program eligibility:

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred
• Graduating in Dec 2027 or May 2028 (U.S.)
• Minimum cumulative GPA of 3.0 or better
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $52,000 and $80,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.