2026 Part-Time Fan Experience Representative

Red Bull New York; Harrison (NJ); On-site; USD 18,184 - 25,898; Part time

Job summary

Red Bull New York is hiring a part-time Fan Experience Representative to work at Sports Illustrated Stadium during game days and events. This role requires providing excellent customer service and engaging with fans positively. Candidates should have a high school diploma, experience in customer service, and a proactive attitude toward interactions. The position offers $16 per hour and requires work during evenings, weekends, and holidays. Knowledge of Red Bull and Major League Soccer is a plus.

Qualifications

• Must have a high school diploma.
• Previous customer service experience is advantageous.
• Excellent communication skills crucial.

Responsibilities

• Engage with fans and provide accurate information.
• Provide high-level customer service using problem-solving skills.
• Maintain a proactive, high-energy attitude.

Skills

Customer service

Communication skills

Problem-solving

Bi-lingual

Education

High school diploma

Job description

Red Bull New York (RBNY) is a Major League Soccer club based in New Jersey. The Fan Experience Representative is a part‑time position working all game‑day hours and events at Sports Illustrated Stadium.

Position Summary

The primary function of the Fan Experience Representative is to provide the highest level of customer service to all fans in attendance on match‑day and non‑Red Bull matches/events. The role serves as one of the first points of contact with fans and acts as an extension of the Member Services department.

Responsibilities

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
• Provide a high level of customer service, using problem‑solving skills and effective communication with fans
• Maintain a proactive, high‑energy attitude when interacting with fans
• Represent the Red Bull organization on match‑ and event days
• Create a fun experience through positive fan interactions
• Assist various departments upon request on match/event days
• Assist with in‑match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives

Qualifications

• High school diploma required
• Previous customer service experience is a plus
• Excellent customer service and communication skills
• Proactive, high‑energy attitude toward fan interactions
• Strong initiative, work ethic, and ability to work independently
• Capacity to communicate positively with guests to establish their needs efficiently and courteously
• Ability to work evenings, weekends, and holidays
• Bi‑lingual is a plus
• Knowledge of Red Bull New York and Major League Soccer is a plus

Because of the cyclical nature of the entertainment industry, assigned hours may vary to reflect our needs (including nights and weekends). The hourly rate for this position is $16 per hour, subject to change.

Red Bull New York is an equal‑opportunity employer and will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or any other classification protected by law.