2026-88914

Senture, LLC; United States; Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Incentive plan

Paid training

Job summary

Senture, LLC is seeking a Member Engagement Coordinator to perform high-volume outbound calls and promote free health evaluations. This fully remote role focuses on guiding members to schedule appointments with licensed providers using scripts and an auto-dialer.

You’ll operate in a fast-paced environment with performance targets, a two-week mandatory training period, and an incentive plan that offers potential monthly earnings beyond base pay. Requires US work authorization and HIPAA awareness.

Qualifications

• Must have High School Diploma or equivalent.
• Authorized to work in the United States.
• Experience in high-volume outbound call centers.
• Able to pass pre-hire testing, background check, and drug screening.

Responsibilities

• Make an average of 50 outbound calls per hour using an automated dialer.
• Sell the benefits of a free in-home or virtual health evaluation.
• Schedule appointments with licensed providers.
• Follow scripts and overcome objections to guide prospects to a decision.
• Maintain HIPAA compliance and protect member privacy.

Skills

Sales aptitude

Outbound calling

Communication skills

HIPAA compliance

Time management

Education

High School Diploma or equivalent

Tools

Auto-dialer

Job description

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply.

As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home.

Quick facts

• 2 weeks of paid, mandatory training 100% attendance required.
• All equipment provided.
• Call center hours Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-530 PM EST.
• Competitive benefits, PTO, growth, and development opportunities.
• This position is fully remote, work from home.
• Pay Rate Base of $13.50 per hour
  • Start at $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years.
• Interested in earning more?? This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250.
• High School Diploma or equivalent.
• Desire to work in a results-driven outbound call center environment.
• Strong sales aptitude with a focus on earning monthly incentives.
• Motivated to achieve productivity goals with a strong work ethic.
• Excellent communication skills, friendly, and conversational with members.
• Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficiency in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.
• Authorized to work in the United States.
• Successful completion of pre-hire testing, background check, and drug screening.
• If hired, Provide two valid, in-date IDs and proof of education during onboarding process.

Work From Home Requirements

• Reliable, cabled internet service 20mbps upload, 5mbps download, latency at or below 100 ms.
• Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.
• Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.
• Accountability for work schedules and compliance with security standards.

What You’ll Do

• Connect Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.
• Engage Members Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.
• Be Persuasive Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.
• Tech Savvy Utilize multiple systems to schedule providers for in-home or virtual evaluations.
• Adaptable Adjust, reschedule, or cancel appointments as requested.
• Goal-Focused Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Flexible Be available to complete overtime when required based on business needs.
• Be Part of a Team Participate in peer side-by-side coaching as needed
• Compliant Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.