Outbound Call Center Rep (Remote)

CVS Health Corporation; Northern (KY); Hybrid; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits

PTO

Tuition reimbursement

401K

Employee stock purchase program

Job summary

CVS Health is hiring for a remote Member Engagement Coordinator to contact health plan members by phone, offer health evaluations, and schedule visits. You will follow scripts, meet productivity goals, and ensure privacy compliance in handling information.

Qualifications include a high school diploma and 1+ year call center experience or 2+ years general work experience. Training is provided; benefits and tuition reimbursement are available.

Qualifications

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Outbound call center or high volume experience with scripts is preferred.
• Desire to work in an efficient outbound call center environment.
• Persuasive with professional courtesy when rebutting objections.

Responsibilities

• Make an average of 50 outbound calls per hour using a dialer to offer and schedule a health evaluation.
• Follow 20+ scripts and ensure members understand terms and respond professionally.
• Present a positive, high-energy approach to clients and team members.
• Meet daily goals (300-400 outbound dials, 25 appointments) in office or remote environment.
• Adjust, reschedule, and cancel appointments with members and providers as needed.
• Monitor performance metrics and use reporting systems to track results.
• Report complaints and escalations to managers.
• Adhere to HIPAA and security/privacy guidelines.

Skills

Call center experience

Outbound calling

Communication skills

Schedule discipline

Dialer software

Education

High School Diploma or equivalent

Tools

Dialer software

Job description

About the role

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Starting hourly rate $15.00, with unlimited bi-weekly commission potential. Required 10 days of paid training (Monday-Friday, 8AM-4:30PM CST.) Call center hours of operation are Monday-Sunday 7AM - 7PM CST, **actual shift will be determined during training**. Competitive benefits, PTO, tuition reimbursement, and more!

Role Overview

How will this role have an impact? At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
• Present a positive, professional, and high energy approach to clients, health plan members, and team members
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
• Report member complaints and escalations immediately to Member Engagement Managers
• Participate in peer side‑by‑side coaching as needed
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Qualifications

• A High School Diploma or equivalent is preferred
• 1+ year call center experience OR 2+ years general work experience required
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
• A desire to work in an efficient, results‑oriented outbound call center environment
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
• Good communication skills, friendly and conversational
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
• Strong computer skills and the ability to use multiple systems at the same time, while making calls

Benefits

• Competitive benefits, PTO, tuition reimbursement, and more!
• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs
• Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

Work From Home Requirements

To qualify, you must have verified and reliable internet service ability available in your home. Download: 100 Mbps Upload: 10 Mbps Latency/Ping: Less than 60 ms The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment

Successful completion of background check is required for this position.

Location

This remote role is located in the Continental United States and requires candidates to be located within the Continental United States.

Pay

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Culture

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.