2025 April-October Seasonal Front Desk Agent

Custer State Park Resort; Custer (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to enhance guest experiences at a beautiful resort. This role involves providing exceptional service, managing reservations, and ensuring guest satisfaction through effective communication and problem-solving skills. Join a passionate team that values collaboration and support, where your contributions will help create memorable stays for visitors. If you thrive in a dynamic environment and enjoy interacting with guests, this is your chance to be part of a rewarding hospitality journey.

Qualifications

• Ability to provide excellent guest service and resolve complaints.
• High school education or equivalent experience preferred.

Responsibilities

• Provide excellent guest service and resolve guest complaints.
• Monitor room availability and assist with reservations.

Skills

Guest Service

Communication Skills

Problem Solving

Education

High School Education or GED

Job description

Department: Rooms

Reports to: Front Desk Manager

Summary:

Front desk activities of the resort include resolving problems arising from guest complaints, completing reservation and room assignment activities and addressing unusual requests or inquiries by performing the following duties:

Responsibilities:

• Provides excellent guest service.
• Is thoroughly familiar with all lodges and activities in Custer State Park.
• Works closely with the Central Reservations staff to receive reservations or monitor changes.
• Monitors the posting of payments and changes to ensure their accuracy and completeness.
• Works on a continual basis with the housekeeping and maintenance departments regarding current status of available rooms/cabins.
• Answers inquiries pertaining to resort policies and services and park activities.
• May be assigned other duties, at times in other departments, as the need arises to support fellow staff members in achieving the company mission.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required.

Education/Experience Preferred:

• Prior experience desired, but not required. High school education or GED preferred or equivalent combination of education and experience.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.