2025-2026 Clerk II

Esd113; White House (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated clerical support professional to assist with various administrative tasks within a vibrant school environment. This role involves processing documentation, providing customer service, and maintaining records, all while ensuring smooth operations within the school. The ideal candidate will have a high school diploma and some experience in office work, showcasing strong communication and organizational skills. Join a supportive team where your contributions will help shape the educational experience for students and staff alike.

Qualifications

• 5 months experience in general office work and customer service.
• Ability to perform data entry and maintain filing systems.

Responsibilities

• Provides clerical support and processes documentation for school operations.
• Handles customer service inquiries and maintains appointment calendars.

Skills

Customer Service

Data Entry

Clerical Skills

Communication

Basic Math Skills

Education

High School Diploma

GED

Tools

Microsoft Office Suite

Email Software

Job description

PURPOSE OF CLASSIFICATION

The purpose of this classification is to perform clerical work associated with processing information/documentation relating to an assigned department.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides clerical support for the assigned school; processes a variety of documentation associated with school operations within designated timeframes and per established procedures.

Provides support for principal or other staff; maintains appointment calendars and schedules meetings, appointments, training sessions, or other activities; opens/screens mail; types, edits, or proofreads correspondence.

Performs reception functions; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; initiates and returns calls as necessary.

Performs customer service functions; provides information/assistance regarding school services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints and initiates problem resolution.

Receives moneys in payment of various fees/services; records transactions.

Compiles various data relating to school operations; makes applicable calculations; prepares/generates reports; maintains records.

Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies; returns equipment to vendors for repair or replacement as appropriate; communicates with vendors regarding products availability, prices, order discrepancies, or other issues.

Processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming packages; prepares outgoing mail for pickup.

Assists in preparing for meetings; types and distributes meeting notices; prepares labels for meeting packets and other outgoing mail; assists in assembling packets and preparing packets for mailing.

Types, composes, prepares, or completes various forms, reports, correspondence, logs, student activity reports, hardship application reports, purchase orders, payroll reports, attendance records, lunch rosters, reports, or other documents.

Receives various forms, reports, correspondence, calendars, payments, purchase requisitions, invoices, statements, payment vouchers, bank statements, mileage forms, timesheets, job applications, attendance reports, student enrollment reports, free/reduced lunch applications, field trip forms, inventory records, construction drawings, zoning maps, policies, procedures, rules, regulations, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Operates a computer to enter, retrieve, review or modify data; performs data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, desktop publishing, e-mail, Internet, or other programs.

Performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner; coordinates service/repair activities as needed; provides assistance/support with operation of computers or office equipment, which may include clearing/resetting printer queues, providing/resetting passwords, or copying/updating software programs.

Maintains file system of various files/records; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents.

Performs general/clerical tasks, which may include making copies, sending/receiving faxes, filing documentation, or updating department manuals/documentation.

Communicates with supervisor, employees, other departments, school system officials, school officials/staff, parents, vendors, contractors, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

ADDITIONAL FUNCTIONS

May perform notarization of documents as needed.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED; supplemented by 5 months previous experience and/or training involving general office work, reception work, customer service, file maintenance, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. May require possession and maintenance of valid Tennessee Appointment of Notary Public certification.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Robertson County Board of Education, Tennessee, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Board of Education will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Reports To Principal

Robertson County Schools does not discriminate because of gender, color, race, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, handicap, religion, creed, or citizenship. Robertson County Schools is a Tennessee Drug-Free Workplace.