1st Shift Supervisor

Nourison; Calhoun, Northern (GA, KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Nourison is seeking a Domestics Supervisor in Calhoun, GA to lead daily warehouse operations in the Domestics Department. You will oversee order processing, packing, staging, and routing while coaching associates to meet safety, quality, and on‑time delivery standards.

Responsibilities include staffing planning, monitoring productivity, ensuring accurate scanning and labeling, and addressing bottlenecks to sustain continuous product flow. A hands‑on leader with strong communication is essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication, organization, problem‑solving and people leadership skills.
• Comfortable working in a fast‑paced warehouse environment.

Responsibilities

• Lead and supervise daily Domestics warehouse operations including order processing, packing, staging, routing and related tasks.
• Plan daily staffing based on order volume, priorities, and capacity.
• Monitor productivity and quality; drive towards KPI targets while ensuring safety and accuracy.
• Assign employees to work areas based on workload and priorities; coach on productivity and safety.

Skills

Leadership

Communication

Problem solving

Training & coaching

Organizational

Education

High school diploma

Tools

WMS

Excel

Scanning systems

Job description

Full Time Calhoun, GA, US

DOMESTICS DEPARTMENT

MONDAY-THURSDAY

7AM-5:30PM

Position Summary

The Domestics Supervisor is responsible for leading the daily operations of the Domestics Department to ensure customer orders are processed safely, accurately, efficiently, and on time. This position provides hands‑on leadership to associates, coordinates daily workload and staffing, monitors productivity and quality, and ensures department expectations are consistently achieved.

The Supervisor is expected to be visible on the warehouse floor, actively coach employees, identify operational issues, and maintain accountability while creating a positive, productive, and team-oriented work environment.

Essential Duties and Responsibilities

• Lead and supervise daily Domestics warehouse operations, including order processing, folding, packing, staging, routing, and other assigned functions.
• Plan daily staffing and workload based on order volume, priorities, customer requirements, request dates, cancel dates, and available capacity.
• Monitor department productivity throughout the shift and take action when production is falling behind plan.
• Drive performance toward the department productivity standard for KPI’s, while maintaining safety, quality, and accuracy.
• Assign employees to work areas based on workload, skill level, and operational priorities.
• Conduct daily start‑of‑shift meetings to communicate production goals, safety expectations, priorities, and operational concerns.
• Monitor open orders and ensure priority and time‑sensitive orders are processed before customer deadlines.
• Ensure orders are properly scanned, processed, labeled, staged, and routed according to established procedures.
• Verify employees are following standard operating procedures and established work methods.
• Monitor quality and accuracy to reduce mis‑picks, incorrect labeling, damages, shortages, rework, and shipping errors.
• Identify production bottlenecks and adjust staffing or workflow to maintain continuous product flow.
• Maintain a clean, organized, and safe work environment.
• Ensure associates follow all company safety policies and immediately address unsafe conditions or behaviors.
• Coach employees on productivity, quality, safety, attendance, teamwork, and job performance.
• Document performance concerns and administer corrective action in accordance with company policies and Human Resources guidelines.
• Monitor employee attendance, tardiness, breaks, and adherence to assigned schedules.
• Train new employees and ensure associates are properly trained before independently performing assigned tasks.
• Cross‑train employees to improve department flexibility and coverage.
• Develop Lead Persons and high‑performing associates for additional responsibilities and future leadership opportunities.
• Communicate equipment, conveyor, scanner, system, inventory, or workflow problems to the appropriate department.
• Partner with other warehouse departments to maintain smooth order flow and prevent delays.
• Review daily production results and communicate performance, staffing concerns, operational issues, and improvement opportunities to management.
• Participate in continuous improvement initiatives designed to improve productivity, capacity, accuracy, safety, and employee performance.
• Perform other duties as assigned by warehouse or distribution management.

Leadership Expectations

The Domestics Supervisor must lead by example and demonstrate accountability, consistency, professionalism, urgency, and respect. The Supervisor should spend most of the shift engaged with the operation rather than managing exclusively from a desk.

Supervisors are expected to know where the department stands against the daily production plan, recognize when performance is falling behind, understand why it is happening, and take corrective action.

Key Performance Indicators

• Daily production versus plan/capacity
• Orders completed on time
• Order accuracy
• Quality/rework
• Employee attendance
• Safety performance
• Overtime control
• Department backlog/open orders
• Employee training and cross‑training

Qualifications

High school diploma or equivalent required. Previous warehouse, distribution, manufacturing, or production experience is preferred, along with prior leadership or supervisory experience. The successful candidate should have strong communication, organization, problem‑solving, and people‑leadership skills and be comfortable working in a fast‑paced warehouse environment.

Basic computer skills are required. Experience using warehouse management systems, scanning systems, Microsoft Excel, reporting tools, or similar warehouse technology is preferred.

Physical Requirements

Ability to work in a warehouse environment for an extended shift; regularly stand and walk throughout the facility; bend, reach, and perform normal warehouse activities; and safely perform the physical requirements associated with the position. Also perform any duties assigned from Manager.