Weekend Shift Bilingual Shipping & Receiving Supervisor

Qual Pac Charlotte; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Qual Pac Charlotte is seeking a Warehouse Shipping & Receiving Supervisor to lead the S/R team and ensure compliance with GMP and safety standards. The role involves coordinating with logistics, maintaining inventory accuracy, and training staff in policies and procedures.

The ideal candidate will have 2 years of customer service experience, familiarity with WMS/ERP systems, and a proactive approach to problem solving in a team-oriented environment.

Qualifications

• Attention to detail and accuracy in a fast-paced warehouse setting.
• Ability to work with little supervision and in a team.
• Strong time management and multitasking capabilities.
• Excellent customer service and communication skills; professional demeanor.
• Knowledge of WMS/ERP systems and basic office equipment.

Responsibilities

• Oversee shipping and receiving functions and ensure accuracy.
• Enforce safety rules and conduct investigations as needed.
• Participate in daily staff meetings and driving KPIs for S/R.
• Train S/R personnel on policies and procedures.
• Coordinate with Customer’s Logistics and carriers; manage inter-department transport.
• Maintain inventory accuracy and perform physical counts.

Skills

Attention to detail

Teamwork

Time management

Decision making

Problem solving

Willing to work extra hours

Bilingual in Spanish (desirable)

Authorized to work in the U.S.

Education

High school diploma or GED

Some college desirable

Tools

WMS / ERP systems

Typing & 10-key calculator

General Windows software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains overall responsibility and accountability for functions within the shipping and receiving (S/R) department.


• Implements all company rules and regulations as per current Employee Handbook


• Monitors S/R department performance and compare to established goals.


• Maintains active participation in the Daily Staff Meetings


• Obeys all Safety Rules.


• Conducts accident and incident investigations.


• Adheres to current GMP rules and Food Defense Plan. Participate in Internal Audits and Inspection walks


• Completes assigned tasks listed in Corrective Action Plans


• Understands Lean Manufacturing tools including 5 why’s, Brainstorming, Fishbone, Graphs and Root Cause Analysis.


• Trains all shipping and receiving personnel on policies, procedures


• Acts as primary liaison with Customer’s Logistics department and assigned carriers


• Manages inventory of Loose Pack, Materials and Finished goods, including all physical inventory counts and inventory consolidation


• Responsible for department discipline and adherence using the WMS (Warehouse Management System).


• Works closely with Production and the Supply Chain Manager to assure productions needs are met


• Responsible for keeping all forklifts and material handling equipment in good working order.


• Responsible for managing the inter-departmental transport of materials.


• Responsible for shipping of goods related to Food Bank, Rejects and Returns.


• Performs performance reviews and goals settings of S/R employees


• Provides Counseling and Disciplinary Actions to S/R employees as needed

SUPERVISORY RESPONSIBILITIES:

• Supervise 1stshift fork truck drivers.

QUALIFICATIONS:

• General:

General

• Excellent attention to detail

• Works well with little supervision

• Works well in a team environment

• Maintains a high level of business courtesy and etiquette when interacting with Customers, Vendors, and Sales representatives

• Demonstrated time management and multitasking skills

• Willingness to work additional hours as necessary

• Bilingual in Spanish not required but desired

• Authorized to work in the U.S.

• Must be at least 18 years of age

Education/Experience:

• 2 years Customer Service experience

• 2 years WMS / ERP experience

• Knowledge of general office equipment

• High school diploma or GED

• Some college desirable

Computer Skills:

• Ability to use various PC software in Windows environment

• Knowledge of typing and 10-key calculator

• Basic knowledge of the internet

Math/Language/Reasoning Abilities:

• Excellent written and verbal communication skills

• Ability to solve problems independently

• Ability to make decisions quickly and accurately

Certificates and Licenses:

• Train-the trainer Forklift Certification

WORKING CONDITIONS:

• Internal, climate-controlled traditional office environment; work requires periods of sitting, frequent walking, frequent computer use, frequent use of telephone including voicemail, and frequent use of general office equipment. Occasional lifting required when locating stock in the warehouse.