1970 Club Host, KeyBank Center

Delaware North; Buffalo (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice is hiring a seasonal Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will welcome guests, manage the host station, and ensure guest satisfaction throughout events.

This is a tipped position with hourly pay listed as $16.00 - $18.00 per hour, with benefits available and opportunities for training and development. Weekend and holiday availability is part of the role.

Qualifications

• Prior experience in a guest service environment preferred.
• Friendly, polite, and professional communication skills with guests and team members.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks.
• Willingness to work nights, weekends, and holidays as scheduled.
• No high school diploma or GED required.

Responsibilities

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and elevate any guest complaints swiftly and proactively
• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences

Skills

Guest service

Communication

Multi-tasking

Adaptability

Night/weekend availability

Job description

The opportunity

Delaware North Sportservice is hiring a seasonal Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be responsible for welcoming guests and managing the host station.

Please note that this is a tipped position; the hourly minimum pay listed doesn't include any potential tipped earnings.

Pay

$16.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas

• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels

• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event

• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and elevate any guest complaints swiftly and proactively

• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions

• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests

• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences

More about you

• Prior experience in a guest service environment preferred

• Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members

• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously

• Willingness to work nights, weekends, and holidays as scheduled

• No high school diploma or GED required

Physical requirements

• Ability to stand and move around for long periods during events

• Ability to remain on feet for the entire length of the shift

• Ability to maneuver between tables and around corners

• Ability to safely lift and carry up to 35 pounds

Shift details

Weekends

Days

Evenings

Holidays

Events

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.