1899 Service Supervisor - East Orange

PSEG; East Orange (NJ); On-site; USD 94,000 - 148,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

PSEG is seeking an experienced supervisor for its Gas Operations unit in New Jersey. The role focuses on supervising Appliance Service Associates in installation, servicing, and repair of HVAC and gas equipment, with location duties varying by business needs.

The position requires leadership, strong analytical skills, and knowledge of HVAC, energy equipment, and compliance with safety and regulatory standards. Willingness to respond 24/7 and possibly work in alternate locations is expected.

Qualifications

• 3+ years' experience in appliance repair or gas distribution facilities
• Broad knowledge of gas delivery business
• Strong leadership and results orientation
• Analytical skills and proficiency in Microsoft Office
• Must pass FLST or be an internal supervisor with 12 months supervising experience

Responsibilities

• Ensure customer satisfaction for residential and small commercial customers
• Maintain performance records for productivity and quality
• Develop and coach Appliance Service Associates; provide technical guidance
• Address employee relations matters and coaching as needed
• Ensure safe work practices and quality standards
• Perform productivity evaluations of work practices
• Follow-up on inquiries from customers and executives
• Be available for after-hours responses due to 24/7 operation

Skills

HVAC knowledge

Leadership skills

Analytical skills

Microsoft Office

Driver's license

Education

Associate or Bachelor's degree

Tools

Microsoft Office

Job description

Salary Range: $ 93,600 - $ 148,200

Work Location Category: Onsite

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

As part of PSE&G's Gas Operations business, directly supervise bargaining unit personnel in the installation, servicing and repair of HVAC equipment, gas and electric appliances, commercial and industrial equipment, emergency and leak response, and meter and regulator installations. Work location may vary based on business needs.

Job Responsibilities

• Assure customer satisfaction for residential and small industrial and commercial customers; includes interaction with municipalities, government agencies/officials on behalf of PSE&G.
• Maintain performance records to ensure proper productivity and quality of work.
• Ensure technical development of Appliance Service Associates. Train, appraise and evaluate work performance. Provide technical expertise for supervised employees as required.
• As required, coach and counsel employees and resolve employee and industrial relations matters.
• Assure work practices are safe and quality-driven.
• Perform economic/productivity evaluations of work practices.
• Ensure follow-up and customer contact on BPU/Executive inquiries.
• As Appliance Service is a 24/7 operation, you must be willing to respond outside of normal working hours. You may also be required to work in an alternate location.

Job Specific Qualifications

• Minimum 3 years' experience in appliance repair or the construction/operation/maintenance of gas distribution facilities
• Broad knowledge of and experience in the gas delivery business
• Leadership skills; Ability to achieve results in challenging situations
• Analytical skills, strong Knowledge of Microsoft Office
• Must obtain an acceptable score on the First Line Supervisor's Test (FLST) unless presently an internal employee directly supervising (i.e. responsible for performance review) blue collar, operating department/represented associates for a minimum of 12 continuous months. For those who have previously taken and received an acceptable score on the FLST but who are not presently and directly supervising represented associates, test results will be valid for a maximum period of two years from the date the test was taken.
• Knowledge of the Company/Union Bargaining agreement
• Must possess and maintain a valid US driver's license with a satisfactory driving record.
• This is a safety sensitive position. D.O.T. testing is required.
• Compliance with the Department of Energy's regulation 10 CFR 810 is required.
• Associate or Bachelor's degree
• Mechanical skills, knowledge of HVAC and Energy Consuming Equipment
• Plumbing, electrical or mechanical Trade-related licenses and certifications

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic.

Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities.

If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail].

Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click link below)

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Nearest Major Market: New York City

Nearest Secondary Market: Newark

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