17892 - Global Account Manager - GA - On Site

Distro; Georgia; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Vensure Employer Solutions is seeking a Global Account Manager for US-based clients to drive client operations, technology performance, and satisfaction. You will maintain relationships with clients, partners, brokers, and internal teams while ensuring accurate payroll processing and compliant tax handling.

Responsibilities include client meetings, retention initiatives, and training on payroll and client-facing platforms, with on-site attendance required at times.

Qualifications

• High school diploma required; college degree preferred; or 4+ years of PEO, ASO, HCM, EOR, multistate experience preferred.

Responsibilities

• Serve as the primary contact for clients and partners with proactive communication.
• Manage client accounts and build relationships with clients, brokers, and peers.
• Coordinate system user setup and deliver training on payroll platforms and service applications.
• Monitor performance metrics and identify opportunities for process improvements.

Skills

Communication

Time management

Interpersonal skills

Attention to detail

Confidentiality

Education

High school diploma

College degree preferred

4+ years PEO/ASO/HCM/EOR experience

Tools

Microsoft Office

Job description

Georgia Full-time Posted 14 days ago

Takes about 2 minutes

About Us:

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing HR/HCM technology, managed services, and global BPO; we collectively serve over 95,000 businesses and process over $135B in annual payroll; headquartered in Chandler, Arizona as a “One Employer Solution”; learn more at www.vensure.com .

Position Summary:

Global Account Manager, US — responsible for driving activities that enhance client operations, technology performance, productivity, and client satisfaction; committed to excellent customer experience and operational efficiency.

Essential Duties and Responsibilities:

Serve as the primary point of contact for clients and partners, ensuring a consistent and high-quality customer experience; manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs; coordinate system user setup and deliver training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications; proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants; partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies; lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues; support accurate and timely client payroll processing, ensuring compliance and efficiency; monitor, track, and report on operational performance metrics; analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements; identify gaps in client processes and recommend solutions, including adoption of new products and services; manage client issues through appropriate channels, including case submission and tracking within ClientSpace; deliver benefit reconciliation results and coordinate resolution of outstanding balances; manage client benefit-related inquiries throughout the client lifecycle; support benefit renewal communications and processes; evaluate and recommend annual adjustments to client administrative fees; provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions; manage payroll tax notices, ensuring timely escalation, follow-up, and resolution; assist with required state and federal reporting requirements; coordinate with third-party vendors to support service delivery; act as support for assigned region when team members are traveling or unavailable; regular, on-site attendance is an essential job function due to secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement

Knowledge, Skills, and Abilities:

Excellent communication and interpersonal skills; strong time-management and prioritization in a fast‑paced environment; ability to collaborate across internal departments to support seamless operations; strong work ethic and commitment to teamwork; exceptional attention to detail and ability to review printed documents for quality and accuracy; demonstrated ability to maintain confidentiality and handle sensitive information professionally; customer‑focused with ability to engage and build relationships across diverse industries and backgrounds; ability to provide systems training and support as needed.

Education & Experience:

High school diploma required; college degree preferred; or 4+ years of PEO, ASO, HCM, EOR, multistate experience preferred; 3–4 years in a customer service role preferred; prior experience in account management, PEO, EOR, payroll, taxes, benefits, or HR is a plus; experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.

Required Licenses and Certifications:

N/A.

Physical, Mental, & Communication Demands:

Physical: sedentary work with extended sitting; frequent manual dexterity for keyboard/mouse and standard office equipment; occasional movement in office; visual acuity to review payroll data and documentation; minimal lifting and carrying; Mental: sustained concentration for payroll and data accuracy; routine decision‑making within policies; attention to detail; problem‑solving for errors or system issues; multitasking across client requests and deadlines; stress tolerance for deadline‑driven work; Communication: regular verbal interaction with clients and teams; clear written communication for emails and documentation; interpersonal skills to work with varying technical understanding; cultural sensitivity when communicating with diverse backgrounds.

Environmental Conditions:

Professional office environment with regular computer use, climate control, typical office lighting, and low to moderate noise; extended screen time, in‑person collaboration and meetings, minimal exposure to physical hazards.

Disclaimer:

This description does not list all duties and may be revised by management; reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions; employment is at‑will and this document is not an employment contract.

Benefits:

Health insurance (medical, dental, vision); retirement plan (401(k) with company match); paid time off (PTO, holidays, parental leave, sick leave as required by law); other benefits: life insurance, short‑term disability, long‑term disability, employee assistance program (EAP), FSA, HSA, identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Interested in this role?