17734- Service Operations Supervisor - TX - On Site

Distro; Texas; Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) with company match

PTO & Holidays

Zusammenfassung

Vensure Employer Solutions is seeking a Service Operations Supervisor to oversee client relationships, ensure seamless payroll delivery, and support tax-related processes. You will coordinate user setup, training, and retention initiatives while guiding Payroll Specialists and liaising with internal teams.

The role requires strong communication, organization, and problem-solving skills, with in-office duties in TX.

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong time-management in a fast-paced environment.
• Experience coordinating payroll/benefits across multiple states is a plus.

Aufgaben

• Serve as primary contact for assigned client group.
• Coordinate user setup and training for payroll platforms and reporting tools.
• Lead client meetings to review escalations and discuss account status.
• Ensure timely and accurate payroll processing and resolve payroll issues.
• Collaborate with QA and operations to improve processes.

Kenntnisse

Client relations

Payroll processing

Training & onboarding

Data analysis

Microsoft Office

Ausbildung

High School Diploma

Tools

Client Space

Payroll software

Jobbeschreibung

17734- Service Operations Supervisor - TX - On Site

Texas Full-time Posted 16 days ago

Takes about 2 minutes

About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a \"One Employer Solution\" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position SummaryThe Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Consultant will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.

Essential Duties and ResponsibilitiesAct as the primary contact for assigned group of clients.Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account.Identify gaps in client processed and introduce new products and services based on identified client needs.Manage and elevate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.Determine and recommend annual increases and/or reductions to client's administrative fees.Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.Manage and elevate payroll tax notices and drive them to resolution.Assist and provide guidance with required state and federal reporting.Ensure timely and accurate payroll processing.Review processed payrolls and resolve payroll errors and issues; assist the team as needed.Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy.Assist in payroll calculations and deductions.Maintain clear and consistent client communications.Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors.Analyze payroll problems and provide appropriate resolutions.Facilitate frequent communication regarding Payroll Associates and Service Associates performance, recommend training areas, and assist with coaching employees.Collaborate with the Manager to implement changes, provide feedback on team performance, and elevate client issues.Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near Chandler, AZ or Duluth, GA offices, this is an in-office position.

Marginal FunctionsBuild, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.Provide occasional backup support for routine payroll processing during high-volume periods or team member absences.Attend webinars and training to stay up to date on best practices related to the company and department.Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and AbilitiesExcellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.Strong time-management skills, with the ability to prioritize effectively in a fast-paced environment.Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed.Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.Sound decision making abilities, including evaluating complex information and determining appropriate actions.High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Education & ExperienceHigh School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.

Physical, Mental, & Communication Demands

Physical Demands:Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer.Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:Strategic Thinking: High level of concentration required to develop and implement strategies.Decision Making: Ability to make quick, informed decisions based on data and market conditions.Attention to Detail: High level of accuracy needed for managing presentations, reports and communications.Problem-Solving: Continuous need to identify and resolve issues that may impact performance.Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.

Communication Demands:Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors.Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.Written Communication: Prepare clear and concise documentation, including emails and notes.Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers

Environmental ConditionsIndoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

DisclaimerThis job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.

This position is eligible for the following benefits:Health Insurance: Medical, dental, and vision coverageRetirement Plan: 401(k) with company matchPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state lawOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Interested in this role?