1488 TIA-Evaluation Technician

San Francisco Community College District; San Francisco (CA); On-site; USD 81,000 - 96,000; Full time

Benefits offered by this job

Additional Days Off with Pay

RHCTF contributions

Job summary

San Francisco Community College District seeks an Evaluations Technician to perform complex duties in the Office of Admissions & Records. The role involves coordinating communication, managing front counter duties, and updating information in Banner System.

The position may require evenings and weekends and occasional campus assignments. Responsibilities include advising on student registrations, resolving discrepancies, and providing outreach trainings.

Qualifications

• Minimum BA/BS or AA/AS with related experience in admissions/records.
• Experience with enrollment, registration, or student services preferred.
• Ability to work evenings and weekends as required.

Responsibilities

• Analyze data for accurate evaluation of student processes.
• Assist Admissions and Records processes and document communication.
• Certify records for admission eligibility.
• Coordinate with counseling, matriculation, and other departments.
• Present at workshops and training sessions.
• Maintain office operations and supervise student workers.

Skills

Data analysis

Communication

Customer service

Problem solving

Multitasking

Evening/weekend availability

MS Word, Excel, PowerPoint

Banner/BANNER system knowledge

Education

BA/BS degree

AA/AS degree + 2 years related experience

4 years related experience in Registration/Admissions

Tools

Banner system

MS Office

Job description

1488 TIA-Evaluation Technician

San Francisco Community College District

Position Number: CS00399P

Job Close Date: 11/12/2026

Campus:

Salary (Applicant View):

Salary Range (Step 1 - 5)$39.0441 - $46.1558/hourly;$81,212 - $96,004/annuallyThe position's salary placement shall be at the entrance salary step, except as otherwise provided in the SEIU Local 1021 collective bargaining agreement.

Position Description:

One (1) permanent-exempt, full-time, full year (260 working days) position. Exempt employees are considered "at will" and serve at the discretion of the appointing officer.

NOTE: THIS POSITION IS NOT A REMOTE WORK POSITION AND REQUIRES AN OFFICE PRESENCE.

Under general direction of the Dean of Admissions &Records, the Technical Instructional Assistant- Evaluations Specialist is responsible for performing complex and highly technical duties in the Office of Admissions & Records/Registration. The specialist will coordinate communication with department contacts and regular front counter duties to assist the public and college; assignment to other campuses as needed; address issues of discrepancy in student admissions/registration; update information into Banner System; provide phone coverage for A&R/Registration, respond to emails; resolve conflicts and discrepancies with students concerning student registration, student account and other A&R/Registration matters. Other responsibilities include working with student counseling, departments, and their program requirements and assisting students with online A&R processes in person, by email or over the phone; attend and present at workshops, seminars and meetings as required. This position requires heavy interaction with the public. This position may be required to work evenings and weekends as needed.

May be required to work evenings, weekends and holidays

Job Duties:

Please note the duties specified below are representative of the range of duties assigned to the 1488 TIA Evaluation Tech class code and not intended to be an inclusive list.

1. 1. Analyzes data (e.g. gathering, compiling data for reports, utilizing word processing and statistical techniques, etc.) for the purpose of ensuring adequate and accurate evaluation of student processes.
2. 2. Assists with a variety of Admissions and Records processes (not in A&R) for the purpose of providing necessary communication and accurate documentation in support of departmental functions.
3. 3. Certifies records (not in A&R) (e.g. concurrently enrolled high school applicants, etc.) for the purpose of determining qualifications applicants for admission.
4. 4. Collaborates with a variety of personnel (not in A&R) (e.g. counseling, matriculation, Admissions and Records, etc.) for the purpose of resolving matters concerning enrollment and prerequisites.
5. 5. Conducts presentations and workshops for the purpose of providing necessary training and Outreach information.
6. 6. Coordinates processes (e.g. IT personnel, Printer Server, Windows Operating System, Computer Lab, etc.) for the purpose of maintaining optimal operation.
7. 7. Implements services (e.g. matriculation, enrollment, counseling, scholarships, book loans, etc.) for the purpose of ensuring support and accuracy for incoming students.
8. 8. Interprets department and program requirements (e.g. application evaluation from concurrently enrolled high school students, etc.) for the purpose of ensuring compliance with college matriculation regulations.
9. 9. Maintains a variety of student files and records (e.g. probation holds, name changes, academic records, social security changes, book holds, etc.) for the purpose of ensuring the availability of documentation and compliance with established student privacy policies and regulatory guidelines.
10. 10. Manages office (e.g. department, clerical and technical support activities including inventory control, invoices, budget procedures, statements, building security, maintenance and facilities management, supervises student workers and/or volunteers, payroll, etc.) for the purpose of implementing programs and processes for efficient daily operation.
11. 11. Participates in meetings, in-service training, workshops, etc. for the purpose of conveying and gathering information required to perform job functions.
12. 12. Provides services (e.g. requisitions, budget, event planning, office management, data analysis, ordering supplies, etc.) for the purpose of implementing necessary processes for effective Outreach.
13. 13. Responds to inquiries from a variety of sources (e.g. faculty, staff, administrators, federal and state agencies, prospective and current students, etc.) for the purpose of facilitating communication and providing guidance.
14. 14. Reviews student academic records (e.g. prerequisite challenges and delayed determinations, course repeats, petitions for late add/drop, etc.) for the purpose of ensuring accurate evaluation of admissions and matriculation records processes, in compliance with policies and regulatory guidelines.
15. 15. Serves as official evaluation technician for the purpose of providing necessary leadership, and ensuring implementation of necessary processes for special student populations.
16. 16. Serves as liaison for the coordination of various activities of admissions, matriculation, and registration for the purpose of providing support and communication for Registration and matriculation processes.
17. 17. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.

Minimum Qualifications:

1. 1. Possession of a BA/BS degree; OR
2. 2. AA/AS degree AND two (2) years (4000 hours) of relevant paid experience in a Registration or Admissions & Records Office; OR
3. 3. Four (4) years (8000 hours) of relevant experience in a Registration, Admissions and Records Office, or Student Services, preferably in a college setting.

Note: College Work study and Student Lab Aide experience with the District will be considered/applied as qualifying experience per an agreement made between the District and SEIU. This agreement will allow District students to take advantage of employment opportunities.

Desirable Qualifications:

1. 1. Knowledge of BANNER applications.
2. 2. Ability to communicate clearly and effectively in written and oral form.
3. 3. Ability to deal effectively with students, faculty, staff, administrators and the general public.
4. 4. Ability to troubleshoot and resolve difficult situations.
5. 5. Ability to anticipate problems and resolve them in a timely manner.
6. 6. Good organizational skills.
7. 7. Strong multitasking skills.
8. 8. Willingness to work evening and extended hours when required.
9. 9. Experience working in a college or other educational environment.
10. 10. Skills to handle and perform under pressure.
11. 11. Experience working with individuals from diverse backgrounds.
12. 12. Knowledge of MS Word, Excel, PowerPoint, Adobe Acrobat, and other software applications.
13. 13. Possess the ability to learn quickly and adapt to frequent policy and technology changes.

Benefits:

1. 1. Additional Days Off with Pay. As stipulated in the appropriate bargaining agreements and board resolutions, Classified employees working full year (260 days/year) work schedules are granted, as paid days off, the days between Christmas and New Year's Day, as well as an additional five (5) paid days off during spring break. Eligible school-term-only (STO) employees who are not scheduled to work the designated days between Christmas and New Year's Day shall be granted three (3) paid days off to be scheduled by mutual agreements between the employee and supervisor. Eligible school-term-only (STO) employees who are not scheduled to work the days designated as Spring Break will not be paid for these days off.
2. 2. New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).

Applicants who require a reasonable accommodation to participate in this hiring process should contact the Human Resources Department at mailto:[e-mail] to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.

Selection Procedure/Conditions of Employment

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants' qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with City College of San Francisco and the City and County of San Francisco.

EEO Statement:

It is the policy of the City College of San Francisco to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person in any District program or activity. For further information, contact the Human Resources Department at mailto:[e-mail].

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