1405 - Receptionist

National Title Insurance Co.; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

WFG National Title Insurance Company is seeking a receptionist to support all aspects of the closing process. The role is front-facing, handling visitors, calls, mail, and basic office tasks in a professional setting.

You will maintain a welcoming reception, manage supplies, and assist with document handling and scheduling in a fast-paced environment requiring strong customer service and multitasking abilities.

Qualifications

• At least one year of administrative support experience.
• A service-oriented mindset and commitment to customer service.
• Strong communication skills in writing, in person, and by phone.
• Ability to multi-task while staying upbeat and professional.
• High school diploma or equivalent; familiarity with MS Office.

Responsibilities

• Meet, greet and assist visitors; schedule appointments.
• Operate multiple-call telephone lines and route calls.
• Maintain reception area and office appearance.
• Handle mail, supplies, and basic office duties.
• Log and process postage, packages, and shipments.
• Support team in coordinating closes and document flow.

Skills

Administrative support

Customer service mindset

Strong communication

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.

WFG enjoys a Financial Stability Rating of A’ (A prime) as assigned by Demotech, Inc. Built around the directive to “communicate, collaborate, coexist,” WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates. For more information, please visit www.WFGNationalTitle.com.

Job Purpose

The receptionist is a key player within the team as this role is responsible for supporting the office to conduct all aspects of the closing process. The receptionist is the front facing employee of the office and supports all areas as needed.

Essential Job Functions

• Meet, greet and make all visitors feel welcome; schedule appointments.
• Operate multiple-call telephone lines and route calls to appropriate people in accordance with company guidelines.
• Maintain appearance of reception area and office.
• Operate office equipment, copy machines, sort and distribute mail.
• Maintain supply room: Maintain supply inventory, order supplies, check in supplies when received from vendor, follow-up on problems with supply vendors and provide supplies to staff on request.
• Creates a positive, collaborative, teamwork environment based on the company culture and values.
• Distributes and collects incoming mail.
• Collects and processes outgoing mail.
• Responsibilities include determining, affixing, and recording postage on registered mail and packages.
• Checking in and log all UPS & FEDEX packages.
• Order payoffs.
• Scan and send all funding packages.
• Make bank deposits as required.

Knowledge, Skills and Abilities

• At least one year of administrative support experience.
• A service-oriented mindset and a commitment to providing exceptional customer service.
• Strong communication skills; written, in person, and by phone.
• Ability to multi-task while maintaining an upbeat and professional demeanor.

Basic Qualifications

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to thrive in a fast-paced, results-oriented environment.
• Keen sense of urgency.
• Must successfully pass a criminal history and credit background check.

Preferred Qualifications

• Previous experience in Title and Escrow.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.

Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work

Days and hours of full‑time position are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel

No travel is expected for this position.