1350 Product Contracts Management - Project Specialist - PM

RXinsider LTD.; Temecula (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

FFF Enterprises is seeking a Project Specialist to manage SAP programming, order allocations and planning. You will coordinate with Product Management, IT and external vendors to ensure contract terms, pricing accuracy and timely reporting across CVS and corporate accounts.

The role requires strong multitasking, analytical skills and excellent written/verbal communication. You will improve processes, troubleshoot inventory and delivery issues, and support the sales and operations teams in a

Qualifications

• High School diploma or equivalent.
• Strong communication, analytical and detail-oriented skills.
• 1+ year sales support, reporting, or customer service experience.
• Medical industry experience is a plus.
• Ability to multitask with limited supervision.

Responsibilities

• Liaise with internal/external departments to manage accounts and improve processes.
• Troubleshoot inventory and delivery issues with vendors and internal teams.
• Develop SAP programming needs with IT and maintain contract terms in SAP/TEAMS.
• Coordinate with Product Management Data Analyst on contract validation in SAP.
• Assist Product Managers with contract development and vendor communications.
• Manage purchase orders, allocations, and fulfillment tables in SAP.
• Prepare internal/external reporting and ad hoc analyses as requested.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Microsoft Word and Excel

Independent decision making

Education

High School diploma or equivalent

ASHP residency (preferred)

Tools

SAP

TEAMS

Job description

Position Summary

The Project Specialist is responsible for managing multiple operations including, but not limited to SAP programming, order allocations, analysis, planning/forecasting, pricing accuracy, manufacturer and internal communications and order management and manipulation. The Project Specialist will assist the Product Management Team with vendor set up, item set up and other operational issues as required. Responsible for maintenance and analysis of ADFI (manufacturer fees in). Must be adept at multitasking, time management and problem solving.

Dimension:

Annual sales of $4 Billion Dollars.

Essential Functions and Duties

• Liaison and account management identifying any special requirements and working closely with internal and external departments to ensure that all processes for the management of these accounts are met. Continuously strive to improve processes and service quality to internal and external customers. Must work with the sales reps, SDR’s, product management, customer service, contracts/pricing, marketing, and warehouse to ensure that everyone is aligned on expectations and requirements.
• Responsible for constant trouble shooting inventory issues, delivery issues, etc. and working with internal operations and our vendors to be sure we provide excellent service. Attend all meetings pertaining to operational programs, agreements, or contracts and propose improvements as needed. Ability to clearly communicate challenges and issues verbally, electronically, or by phone. Evaluate potential problems and technical hitches and develop solutions.
• Developing SAP programming needs with IT at a very high level. Participate in the coordination of contractual responsibilities and ensure accounts are maintained based on these responsibilities. Ensure that all manufacturer contract terms are properly updated and maintained in SAP and on the Manufacturer Terms Spreadsheet in TEAMS.
• Coordinate with Product Management Data Analyst to ensure contract fees are accurately maintained and validated within SAP. Ensure validation of all contract fees are completed within 10 days of receipt with any discrepancies resolved within 30 days.
• Assist Product Managers with contract development and review, discussing strategies and reconciling incentive and fee for service payments. Responsible for assisting with manufacturer communications, and communicating directly with Customers when appropriate and necessary, for CVS and other Corporate Accounts. Maintain excellent communication and interpersonal skills promoting strong relationships with both internal and external customers.
• Liaison between the manufacturer and FFF procurement for creation of purchase orders and management of allocations, ensuring delivery to the appropriate DC. Establish and maintain the fulfillment allocation and storage location tables within SAP.
• While communicating with Customers, Sales Force, Customer Service, and business partners, must continually develop and maintain company's image and corporate philosophy.
• Compile the necessary information in order to communicate reporting requirements to the IT department for data feeds and weekly/monthly/quarterly reports. Once reports are created, assist with testing and validation of the reports, and then schedule them using the reporting tool. Prepare and submit ad hoc reporting as requested including analytical analysis of sales and inventory.
• Responsible for operational functions prior to and during flu season, including order manipulation (flipping), tracking cancellations, assisting in ensuring the proper GPO membership affiliation is established, member list maintenance, pricing validation and any other order related requirements.
• Master the use of the Capacity Tool, as required, to ensure appropriate and efficient order allocations (fair share allocations). Communicate to the appropriate parties when adjustments are made on accounts that will affect the following processes: order entry, accounts receivable, commission, or reporting. Follow thru to ensure that operations are updated to address any and all changes affecting these programs. Confer with Manager on unusual problems. Support team members with questions or assistance for processes that fall within the project coordinators responsibility. Assist in the training of team members on procedures and processes.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws. Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose, display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills, and Experience

Required Education

• High School diploma or equivalent.

Required Knowledge

• Ability to communicate professionally and effectively with internal/external Customers/management at all levels.
• Must have strong analytical skills and accuracy plus diligence to the task at hand.
• Must possess excellent written and verbal communication skills.
• Must be adept at multitasking, be detail oriented and dependable.
• Must be proficiency in Microsoft Word and Excel and have the desire and ability to take on new responsibilities and tasks.
• Project Specialists must have the ability to work with general supervision; ability to solve moderately complex problems; ability to work independently and make decisions based on guidelines of the job description.

Required Experience

• Minimum one (1) year or more of sales support, reporting, and/or Customer Service work required. Previous medical industry experience a plus.

Preferred Experience

• Completion of an ASHP approved Residency is preferred in California or North Carolina.

Required Skills

• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work.
• Must have effective verbal and written communications skills
• Must have the ability to work with limited supervision and as part of a team
• Always represent the company in a professional manner

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Acknowledgement

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.