13414 Dumfries Rd - Dunkin' SHIFT LEADER

Dunkin'; Manassas (VA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Vacation

Health Insurance

Bonuses

Free meals

Referral Bonus

Tips

Job summary

Dunkin' Donuts in Manassas, VA is seeking a Shift Leader to coach crew members, assign tasks and ensure fast, friendly service in a busy restaurant.

You will uphold Brand standards, train and motivate staff, resolve guest concerns, and help drive sales while maintaining safety, cleanliness and regulatory compliance.

This role requires English fluency, a high school diploma or equivalent, and a readiness to work flexible hours in a team environment.

Qualifications

• Fluent in English required.
• Restaurant/retail or supervisory experience preferred.
• Math and writing skills expected.

Responsibilities

• Lead team and coach Crew Members throughout shifts.
• Communicate shift priorities and goals to the team.
• Support training of crew members as requested and provide feedback.

Skills

Fluent in English

Supervisory experience

Math and writing skills

Basic computer skills

18+years old

High School diploma preferred

Education

High School diploma

Job description

BENEFITS- Flexible Schedule- Paid Vacation- Health Insurance- Bonuses- Free meals- Referral Bonus- TipsShift LeadersThis Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.SummaryAre generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities Include:Team EnvironmentSupport a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantResolve guest issues Ensure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitabilityDrive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills/QualificationsFluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetenciesGuest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments