11am-4pm Back of House Team Member

Chick-fil-A; North Canton (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Chick-fil-A North Canton is seeking a Team Member to deliver remarkable hospitality and maintain operational excellence that creates positive guest experiences. You will be responsible for accuracy, cleanliness, safety, and teamwork on each shift.

The role requires reliability, flexibility, and a strong guest-service mindset to uphold Chick-fil-A North Canton’s values in a fast-paced environment.

Qualifications

• Experience in customer service or food-service preferred.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Strong work ethic and reliability with attention to safety.

Responsibilities

• Achieve 95%+ order accuracy on guest transactions.
• Maintain a clean, safe, and organized workstation.
• Receive positive guest feedback and minimize complaints.
• Demonstrate 100% compliance with food safety procedures.
• Arrive on time and be prepared for shifts.
• Support teammates and leaders by anticipating needs.

Skills

Teamwork

Communication

Attention to Detail

Flexibility

Customer Service

Job description

Job Description: Team Member

Location: Chick-fil-A North Canton FSU

Reports To: Shift Leader / Director

Mission

Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton’s core values — every guest, every time.

Outcomes (What You Must Get Done)

To succeed in this role, the Team Member must consistently accomplish the following:

• Achieve 95%+ order accuracy on all guest transactions during assigned shifts
• Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts
• Consistently receive positive guest feedback or zero guest complaints during assigned hours
• Demonstrate 100% compliance with food safety and sanitation procedures
• Arrive on time and ready to work for 95%+ of scheduled shifts per month
• Support teammates and leaders proactively by anticipating needs and offering assistance
• Complete all assigned training modules and demonstrate role competency within 30 days of hire

Competencies (Skills and Traits Required for Success)

Behavioral Fit – What A Players Bring

• Integrity: Always chooses to do the right thing, even when unsupervised
• Efficiency: Works quickly without sacrificing quality or accuracy
• Follow-through: Completes tasks thoroughly and reliably without reminders
• Flexibility: Adapts easily to changes in team, role, or environment
• Attention to Detail: Catches mistakes before they reach the guest
• Persistence: Keeps going until the job is done right
• High Standards: Holds self and teammates to consistent excellence
• Communication: Speaks clearly, listens actively, and resolves conflicts with professionalism

Cultural Fit – Who Thrives Here

Words that describe our team culture:

• Positive – We create joy for guests and each other
• Humble – We put others first and serve with gratitude
• Reliable – We show up on time and follow through
• Teachable – We seek feedback and grow through it
• Team-oriented – We win together by helping each other

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.