(114) Customer Service Representative

Bluebonnet Trails Community MHMR Center; Seguin (TX); On-site; USD 23,832 - 28,998; Full time

Job summary

Bluebonnet Trails Community Services is seeking a Customer Service Representative to perform clerical duties, answer calls, greet clients, check in clients (virtual or in person), and schedule appointments. The role includes insurance verification, data entry, financial reviews, and processing payments while coordinating provider appointments with medical and clinical teams in Guadalupe County.

Qualifications include a High School diploma or GED, knowledge of Microsoft applications, and the

Qualifications

• High school diploma or GED is required.
• Must be comfortable inputting information into an electronic health record.
• Knowledge of Microsoft applications and basic clerical skills are required.
• Bilingual (English/Spanish) is highly preferred.

Responsibilities

• Answer phone calls, greet clients and families, and check in clients (virtual or in person).
• Schedule appointments and verify insurance.
• Complete financial reviews and processing payments (payment plans and copays).
• Perform data entry, complete reports and provide productivity measures.
• Coordinate provider appointments and manage schedules; provide reminder calls to clients.
• Collaborate with medical and clinical teams within Guadalupe County.

Skills

Microsoft applications

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Electronic health record system

Job description

Who we are: Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.

Why Bluebonnet Trails? Simple. Our vision is health and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.

About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports and providing productivity measures. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Guadalupe County.

Who you are: An individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Driver’s License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units.

Bonus if you have at least one year experience within a medical or hospital setting, have working knowledge of medical insurance and if you are bilingual (English/Spanish).

Hourly Salary Range: $17.30 – $21.05

• $.75/hour – Bilingual
• $1.00/hour – 2 year tenure with BTCS
• $1.00/hour – 2 previous experience in a similar role

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

County

County Guadalupe County

Credentials

Credentials Minimum Qualifications:

• High school diploma or GED.
• Ability to organize workspace and activities using initiative.
• Follow oral and written instructions.
• Must be able to learn how to input information into an electronic health record.
• Ability to stay calm and focused in a fast-paced environment.
• Must be able to work with clients, families and staff utilizing tact and diplomacy.
• Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake and respite units and contractors.
• Must have valid Texas driver’s license and maintain approved driver’s status throughout employment.

Preferred Qualifications:

• Front desk and experience with financials in a behavioral health setting preferred.
• Bilingual in English/Spanish highly preferred.
• Knowledge of insurance company processes.

Administration Address:
1009 N. Georgetown Street,
Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)