(1112992) Senior Digital Program Manager

Diversified Services Network, Inc.

Chicago (IL)

Hybrid

USD 100,000 - 105,000

Full time

4 days ago

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Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Hybrid work model

Job summary

Diversified Services Network, Inc. in Chicago, IL seeks a Senior Digital Program Manager to lead cross-functional teams in delivering platform features with on-time, on-budget results. This hybrid role blends strategic planning with hands-on execution and client/stakeholder communication.

You will mentor other Digital Project Managers, own the program plan, and guide teams through DevOps, CI/CD, and agile or waterfall practices to achieve program goals.

Qualifications

5+ years of Agile project management experience.
Experience delivering AI programs.
Technical background in development management.
Proficiency with Azure DevOps, Power BI and Confluence.
Experience leading large matrix-structured software programs.

Responsibilities

Lead planning and execution of multiple projects within a program.
Collaborate with cross-functional teams and stakeholders.
Maintain program charter, communications, metrics and budget.
Mentor junior Digital Project Managers and manage risks.
Provide status updates and ensure on-time, within-budget delivery.

Skills

Agile PM

AI programs

Azure DevOps

Power BI

Confluence

Large matrix orgs

Communication

Issue resolution

Education

Bachelor’s degree in IS/CS

Master's degree

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Program Manager to join our team in Chicago, IL. We offer a hybrid work model with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company – let's talk!

Position Overview

The Senior Digital Program Manager is accountable for the successful, on-time, within-budget, and error-free delivery of Platform features and capabilities, managing the planning and execution of project deliverables across a group of related projects that support a common program goal aligned with Digital Strategy. This role provides leadership and support to multiple development/scrum teams, interfaces with technical staff, management, and business resources, and mentors less experienced Digital Project Managers. The incumbent owns the project charter, communications, metrics, reporting, and overall program plan – including dependencies across projects and the program budget.

Key Contributions & Responsibilities

Manage the planning and execution of project deliverables, including the project charter, communications, metrics, reporting, and overall program plan, highlighting dependencies between projects under the same program
Apply knowledge of cloud-based platforms and digital processes, along with strong business acumen, to guide cross-functional teams in project execution
Manage multiple projects concurrently
Apply advanced knowledge of internal systems, processes, and procedures, and relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations
Serve as the principal communicator with clients and internal stakeholders regarding project status
Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
Define program scope and success indicators to realize program benefits within a defined timeframe
Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) for highest velocity and innovation
Prioritize program requirements in partnership with the Product Owner and other stakeholders
Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
Provide regular updates to business stakeholders and consumers of program deliverables
Create and manage dependencies across all active projects; collaborate across the program to leverage diverse thoughts and ideas
Evaluate program team members and identify opportunities to add or train resources to strengthen IT skills across the program
Provide leadership and mentorship to less experienced Digital Project Managers for successful program delivery
Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts throughout the program lifecycle
Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in an accessible, shared environment
Advocate for the digital program and support its successful adoption
Collaborate with global, cross-functional teams

Education & Experience Required

Bachelor’s degree in Information Systems, Computer Science, or a related field, and 5+ years of professional experience in this capacity OR
Master's degree with 5+ years of experience
Experience working with large programs or enterprise organizations
Familiarity and prior experience leading cross-organizational system testing teams

Required Skills

5+ years of experience with Agile project management
Experience delivering AI programs
Technical education/background in development engineering management
Knowledge of MS Azure DevOps, Power BI, and Confluence
Experience managing software development projects/programs in large matrix organizations
Advanced human relations skills for a cooperative working relationship with others inside and outside the department
Ability to drive issues to resolution
Excellent communication skills with the ability to engage with all levels of the organization

Desired / Nice to Have Skills