1052 - Supervisor, Critical Facilities Operations

NextGenEnergyJobs; Ashburn, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

NTT Global Data Centers seeks an experienced operations leader to supervise daily data center activities, oversee maintenance and improvements to critical infrastructure, and mentor a team of Data Center Technicians and Facilities Technicians. The role emphasizes reliability, safety, and meeting customer SLAs in a fast-paced environment.

The position requires coordinating tasks, ensuring regulatory compliance, and driving efficiency while managing budgets and resources.

Qualifications

• Experience leading data center operations and maintenance teams.
• Ability to train and mentor Data Center Technicians and Facilities Technicians.
• Strong focus on safety, efficiency, and maintaining customer SLAs.

Responsibilities

• Supervises day-to-day operations, maintenance, and improvements to the data center's physical infrastructure.
• Provides training and expertise to Data Center Technicians and Facilities Technicians.
• Supervises the Data Center Technicians and Facilities Technicians to ensure uptime and reliability.
• Operates and maintains data center to achieve maximum uptime for facilities services (electrical, cooling).
• Plans and assigns daily operations and maintenance tasks; ensures compliance with safety regulations.

Job description

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

Responsibilities

• Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.
• Supervises and ensures the day to day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.
• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well-being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
• Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Requirements

• Primarily walking, standing, and bending with some sitting.
• Ability to communicate effectively with verbal, visual and listening skills
• Able to lift heavy equipment, up to 50 pounds.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
• Ability to climb ladders and work on raised platform.
• Must be comfortable working in a highly critical, fast paced environment shifting priorities
• Must be able to respond to emergency situations at the data center.
• Must be willing to be part of the after-hours notification and escalation protocol.
• Must carry a cell phone for availability during assigned shift and emergency situations.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays.
• Must wear leather close-toed shoes with a solid rubber sole.
• A valid driver's license is required for onsite leaders with direct reports to support employee transportation and meet company needs.