309- Oxon Hill- Department Lead

Forman Mills Inc; Oxon Hill (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Forman Mills Inc. is seeking a Department Lead in the Receiving department in Oxon Hill, MD. The role requires leading the department, ensuring accurate inventory, proper signing, pricing, and merchandising, while delivering a courteous, fast, and friendly shopping experience to customers.

You will train team members, coordinate with store management, and assist in other areas as needed. Ability to work varied hours, lift up to 50 lbs, and perform basic math is essential.

Qualifications

• High School Diploma or equivalent required.
• Cash handling and basic math skills essential.
• Experience in retail cashiering is helpful.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Provide outstanding customer service by greeting, assisting, and thanking customers.
• Train and develop all team members in the department.
• Maintain merchandise presentation as directed by management.
• Verify signing on fixtures is correct.
• Ensure floor plans and moves are performed safely.
• Prioritize hot/fashion merchandise with receiving.
• Communicate sales information to store and district management.
• Complete on-time price changes and accurate inventories.
• Perform tasks across store areas as needed.
• Support loss prevention by reporting dishonest behavior.

Skills

Customer service

Staff training

Merchandise presentation

Inventory control

Effective communication

Math accuracy

Team leadership

Loss prevention awareness

Education

High School Diploma

Tools

POS Software

Kronos Time & Attendance

Calculator

Job description

Position Title: Department Lead

Reports to: Store Manager/CO manager/ ASM / Merchandise manager

Department: Receiving

FLSA: Non- Exempt

Position Summary

The Department Lead is directly responsible for the completion of all Store Support Center’s merchandising directives in regard to merchandise presentation, organization, signing, price changes, inventory, advertising and recovery of their specific area. Provides all customers with a Courteous, Fast and Friendly shopping experience. When needed, assists in other departments and Front-end as directed by management team.

Principle Duties and Responsibilities

• Ensure outstanding customer service by greeting , assisting, and thanking each customer in a positive approachable manner.
• Responsible for the training and development of all team members assigned, in all aspects of the department.
• Responsible for Merchandise presentation as directed by Store management.
• Verify signing on fixtures is correct
• Ensure floor plans and floor moves are done safely and efficiently to prevent injury to customers and fellow team mates.
• Ensuring new freight in presented within 24 hours of receiving a shipment
• Condensing older merchandise to allow new merchandise
• Communicate with the receiving department to ensure hot items and fashionable merchandise is priority
• Communicate to store management and district manager selling and non-selling merchandise.
• Ensure price changes are completed on time as directed by the store support center
• Inventories counts are accurate
• Performs additional task when needed in all areas of the store including fitting room, receiving, front-end, departments, other then assigned, sidewalk and maintenance.
• Help deter theft by reporting all dishonest behavior to management and /or loss prevention
• Communicate tasks and assignments to department staff and the management team.

Position Requirements

• Ability to work varied hours/days, including 1 -2 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions inorder to operate the register, make change and conduct inventory.
• Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Cashier experience preferred but not required
• Job Related Skills: Math, ability to count money and give accurate change
• Ability to handle different customer’s personalities in a professional manner
• High Energy, Positive attitude, Friendly, Courteous,
• Excellent People Skills
• Computer Skills:
  • oPOS Software and Equipment
  • oKronos (Time and Attendance)
  • oCalculator