1-20 - IT Program Manager

Focused HR Solutions; Raleigh (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

A government health department is seeking an experienced IT Program Manager to oversee the Child Welfare Information System modernization initiative. The role requires managing complex IT projects and collaborating with various stakeholders to ensure alignment with strategic goals. Candidates should possess strong leadership, communication, and organizational skills, with a minimum of 5 years of relevant experience. The position offers a remote working arrangement and is essential for achieving IT objectives within the department.

Qualifications

• 5+ years of experience in managing IT programs and projects.
• Proven track record of delivering projects within budget and schedule.
• Strong risk management and mitigation capabilities.

Responsibilities

• Lead design, development, and implementation of Child Welfare Services Information System.
• Coordinate DHHS deliverables across multiple teams.
• Manage vendor responsibilities and ensure contract compliance.

Skills

Program Management experience managing multiple complex projects

Experience with project management tools

Strong supervision and organizational skills

Excellent communication skills

Agile methodologies experience

Experience with Cloud technologies

Child Welfare Information Systems knowledge

Education

PMI Project Management Professional (PMP) certification

PgMP Certification

Tools

Microsoft Project

MS Office

Job description

Job Details

• Remote: 100%; work in the EST time zone.
• Opening: IT Program Manager (711596)
• Duration: 12 months with the option of extension; client location: Raleigh, NC.

Qualifications

• Program Management experience managing multiple large complex projects (Required, 5+ years)
• Experience creating and/or managing product roadmaps (Required, 5+ years)
• Proven track record of delivering IT projects within budget, scope and schedule (Required, 5+ years)
• Objective decision-making based on strategic objectives, priority, business performance analysis, and resource availability (Required, 5+ years)
• Hands-on experience managing project risk, cost, schedule, quality, testing, and communications (Required, 5+ years)
• Strong supervision, organizational, interpersonal and time management skills (Required, 5+ years)
• Demonstrated presentation, training, and oral/written communication skills (Required, 5+ years)
• Solid experience with project management tools (e.g., Microsoft Project) (Required, 5+ years)
• Experience with MS Office (Word, Excel, PowerPoint) (Required, 5+ years)
• Strong organization and analytical thinking; experience preparing project plans for complex business needs (Required, 5+ years)
• Excellent communication at all job levels; ability to produce legible reports (Required, 5+ years)
• Experience with Agile methodologies (Highly desired)
• PMI Project Management Professional (PMP) certification (Desired)
• Experience with Cloud technologies and SaaS applications (Desired)
• Experience collaborating with Federal, State and Local Government (Highly desired)
• Experience managing statewide IT project implementations (Desired)
• Experience establishing governance models for IT modernization (Desired)
• Experience with Child Welfare Information Systems implementations (Highly desired)

About DHHS – Position Overview

• The NC Department of Health and Human Services (DHHS) seeks an experienced program manager to lead the Child Welfare Information System (CWIS) modernization initiative.
• The lead will work with multiple internal and external stakeholders, project teams, divisions, departments, and vendors to strategize, implement, and maintain CWIS modernization.
• The role interacts with all levels of DHHS staff, including executive leadership, and aims to align projects with the department’s IT roadmap and goals.

Responsibilities

• Single point of DHHS accountability for design, development, and implementation of the new Child Welfare Services Information System.
• Ensure vendor responsibilities and deliverables are fulfilled per contracts.
• Coordinate and ensure all DHHS deliverables and tasks across program, practice, product, project management, training/readiness, technical, and security teams are completed.
• Enable and manage optimized governance of the Child Welfare Practice & Technology Program (CWP&T).
• Provide leadership to remove obstacles, risks, and issues; ensure teams have tools and guidance to deliver key outcomes.
• Partner with Product Executive and CWP&T ELT to communicate program goals, objectives, and potential outcomes.
• Lead regular interactions with executives and governance committees to maintain relationships and a shared vision for program outcomes.
• Evaluate projects from an enterprise perspective, ensuring alignment with business needs, IT roadmap, architecture, security standards, controls, and IT methodology.
• Establish leadership and standards to facilitate cloud computing in support of DHHS strategy.
• Lead cross-functional project teams and workgroups; build and maintain relationships with stakeholders and IT leaders.
• Assist in developing policies, standards, and guidelines for IT within the enterprise.
• Research and present ideas for system and process improvements; develop business cases and cost-benefit analyses for prioritized initiatives.
• Manage multiple vendor onboarding efforts and coordinate requirements from cross-functional teams and vendors.
• Identify risks and opportunities across multiple projects; manage budget and resource allocations for the CWP&T program.
• Collaborate with the State DIT to ensure program compliance with the State IT Roadmap and privacy/security requirements.

Skills & Experience

• Results-oriented with strong leadership, negotiation, time management, facilitation, and organizational skills.
• Experience managing a portfolio of projects at different stages with varying timelines and priorities.
• Strong written and verbal communication; ability to tailor messaging to the audience.
• Ability to acquire and utilize resources within cost/time/quality constraints for a program.
• Experience proposing and leading strategic initiatives.
• Ability to identify root causes and implement corrective actions to improve system quality.
• Ability to guide IT projects through program definition, management, repeatability, and measurement.
• Ability to build, influence, lead, and motivate effective teams toward results.

Management Preferences

• PgMP Certification (preferred)
• Experience supervising programs involving cloud infrastructure and application modernization
• Experience collaborating with State and Local Government
• Experience in complex, cross-functional team environments
• Knowledge of Child Welfare Information Systems or similar case management systems