020 - Front Office - (01) Primary Care - Medical Receptionist - XH9

Pediatric Associates Family of Companies; Grand Prairie (TX); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Pediatric Associates Family of Companies in Grand Prairie, TX is seeking a part-time Medical Assistant/Medical Receptionist who is fluent in Spanish and English. The role greets patients, handles check-in/out, collects co-pays, and provides information at the front desk.

You will verify insurance, schedule follow-ups, manage documents, and support office operations while maintaining confidentiality and friendly service. A $1000 sign-on bonus is offered for external hires.

Qualifications

• 1 year medical office experience preferred.
• Active driver's license required.

Responsibilities

• Check-in patients, update demographics, collect co-pays and relevant information.
• Check-out patients, collect balances and provide visit summaries.
• Verify patient insurance; contact patients if coverage is not active.
• Post charges and payments; reconcile accounts.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and maintain the waiting area.
• Participate in staff and educational meetings.

Skills

Bilingual Spanish/English

Customer service

Job description

THIS POSITION REQUIRES A CANDIDATE THAT IS BILINGUAL IN SPANISH/ENGLISH - MUST BE FLUENT IN BOTH.

OFFERING A $1000 SIGN ON BONUS FOR NEW MEDICAL ASSISTANT/MEDICAL RECEPTIONIST HIRES! *Sign on bonuses are reserved for external new hires and are not eligible for internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment*

PART TIME OPENING. Schedule: Wednesday (8-6) Thursday (8-6)and Saturday (8-1)

PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents in Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, driver's license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.
• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.