020 - Front Office - (01) Primary Care - Medical Receptionist

Pediatric Associates; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Pediatric Associates in Florida is seeking a friendly Greeter/Receptionist to welcome patients and visitors, answer calls, schedule appointments, and help with basic charting and front-desk tasks. The role requires a high school diploma and strong communication skills; prior medical office experience is preferred.

You’ll work with staff to ensure smooth patient flow and accurate documentation. Excellent customer service, confidentiality, and professional phone etiquette are essential as you

Qualifications

• High School Diploma or equivalent.
• Prefer experience in a medical office setting.
• Proficient grammar, spelling and verbal skills.
• Ability to maintain patient confidentiality.

Responsibilities

• Answer calls courteously and screen messages.
• Schedule appointments according to office policies.
• Greet patients and visitors and direct to the appropriate area.
• Check-in/check-out patients and collect payments per policy.
• Assist with chart retrieval and basic front-desk tasks.
• Maintain lobby area and assist with chart/documents management.
• Post charges/payments and reconcile balances as needed.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Education

High School Diploma or equivalent

Tools

EHR system

Document management software

Job description

PRIMARY FUNCTION

Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

ESSENTIAL FUNCTIONS OF THE JOB

This list may not include all of the duties that may be assigned.

• Answer incoming calls in a courteous & professional manner
  • Screen calls
  • Receive and convey messages electronically, in writing and verbally
• Schedule appointments according to office scheduling policies
• Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
• Assist with chart retrieval, set up new patient chart/ EHR chart
  • Ensure lab results, physician’s reports, day sheets are properly placed
  • Scan, upload and distribute chart documents in document manager
• Check-in/ Check-out patients in a timely manner
  • Print debit tickets
  • Mark patients accordingly in Patient Tracking System
  • Follow PA policy related to cashier functions
  • Check balances and credits
  • Collect co-pay and/or payments according to insurance plan
  • Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
• Verify Insurance
  • Ability to update medical record and computer system with new information
• Post charges and payments
  • Match procedures with correct diagnosis
  • Reconcile charges & payments
• Complete referral authorization requests & provide patients with referral information
• Sort and deliver mail, medical records and other correspondence
• Maintain work area and lobby in neat and orderly manner
• Participate in staff & educational meetings

PERFORMANCE REQUIREMENTS

Education

High School Diploma or equivalent

Licensure

None

Knowledge, Skills & Abilities

Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.

Experience

Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

Other Requirements

Adhere to all organizational information security policies and protect all sensitive information including but not not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.