000260 - PSA Clinical-Front Office - Front Office Support

Panoramic Health; Sarasota Heights (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Panoramic Health is seeking a Front Office Support Specialist to provide exceptional patient care and daily clinical support in a busy medical practice. Responsibilities include check-in/out, appointment scheduling, phone handling, insurance verification, demographics collection, payments posting, and EMR management.

The ideal candidate has a High School diploma or GED with up to one year of clinical experience, strong communication, organization, and data-entry skills, and familiarity with PMD

Qualifications

• High School diploma or GED with preferred basic clinical operations knowledge.
• One year clinical experience preferred.
• Proficiency with MS Office and EMR systems.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Check patients in and out and schedule appointments.
• Answer phone calls and relay messages accurately.
• Collect and verify insurance and demographic information.
• Collect and post payments; manage electronic medical records.
• Facilitate correspondence between healthcare organizations and departments.
• Maintain lobby area cleanliness and inventory; support data entry tasks.

Skills

MS Office

EMR familiarity

Communication skills

Organizational skills

Data entry

Education

High School diploma or GED

Tools

PMD Soft

Athenahealth

MS Office Suite

Job description

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a busy medical practice.

Essential Responsibilities:

• Checking patients in and out
• Scheduling patient appointments in person and over the phone
• Answering phone calls swiftly, and taking accurate messages
• Collecting and verifying patient insurance information
• Collecting patient demographic information
• Collecting and posting payments
• Managing electronic medical records
• Facilitating correspondence between healthcare organizations
• Review and complete inbox tasks daily
• Respond to patient concerns in accordance with established policies and standards
• Maintain cleanliness and supply inventory in lobby and work areas
• Scan medical records and patient documents
• Manual data entry
• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
• Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors
• Maintains strict patient and employee confidentiality
• Attends all mandatory staff meetings
• Other routine duties as assigned

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.

Education/Experience Requirements:

High School diploma or GED, one year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Basic proficiency in Microsoft word and Outlook
• Previous EMR use preferred
• Ability to communicate effectively and clearly with all internal and external customers
• Good business office organizational skills, detail-oriented with excellent follow-up
• Solutions-minded, compliance-minded and results-oriented
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately
• Ability to juggle multiple priorities successfully
• Extremely strong organizational and communication skills both verbal and written
• High-energy, hands-on employee who thrives in a fast-paced work environment
• Intelligent, self-confident, practical thinker with sound judgment
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.
• Ability to develop both tactical and strategic solutions to business challenges
• Works well in Teams-can work with others but flexible enough to work independently also
• Knowledge of HIPPA regulations and dedicated to adhering to all aspects
• Current understanding of basic computer skills and data entry

This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.

Regular, predictable and dependable attendance is essential to satisfactory performance of this job.