Front Desk Representative

cwpnonproviders; Pensacola (FL); On-site; USD 19,286,000 - 26,174,000; Full time

Job summary

cwpnonproviders is seeking a Front Desk Representative to support patient flow at our practice site. You will collect demographics, register patients, handle payments, enter data into the EMR, and greet visitors to ensure timely scheduling and check-in.

Responsibilities include processing forms, coordinating with insurance, providing excellent customer service, and protecting confidentiality under HIPAA. A high school diploma and proficiency with MS Office are required; healthcare terminology

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Internet and MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication and customer service.
• Ability to work with doctors, staff and the public.
• Flexible schedule and strong attention to detail.
• HIPAA compliance and professional conduct required.

Responsibilities

• Facilitates patient information flow across care continuum and collects demographics and insurance data.
• Registers patients, schedules follow-ups and handles check-in/check-out processes.
• Manages payments, co-pays and reconciles daily cash/receipts.
• Performs data entry in the EMR and maintains accurate records.
• Assists patients with Phreesia tablets and portal enrollment as needed.
• Collects patient emails for portal registration and communications.
• Maintains paperwork such as referrals and insurance cards up to date.
• Answers inquiries, screens calls and provides exceptional customer service.
• Maintains waiting area cleanliness and general office support.

Skills

Customer service

Communication

Microsoft Office

Money handling

Teamwork

Multitasking

HIPAA compliance

Attention to detail

Organization

Problem solving

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Tools

EMR software

Phreesia tablet

Job description

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner. Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision and goals.
• Provides exceptional customer service to patients and their families.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Collects and verifies all demographic, Insurance and Financial information and enters information into Electronic Medical Record (EMR).
• Assists patients with Phreesia tablets and medical forms, as necessary.
• Obtains patient emails for patient portal registration.
• Collects co-pays, co-insurances, deductibles and past due balances for all patients. Performs daily reconciliation of all money collected.
• Processes patient intake forms and schedules follow up appointments through EMR.
• Schedules follow up appointments in accordance with insurance guidelines.
• Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
• Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.
• As needed, handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
• Makes appointments via telephone, patient portal and in-person.
• Responsible for copying, barcoding, and scanning medical records, as needed.
• Responsible for maintaining cleanliness of patient waiting area.
• Prepares procedure packets.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to accurately collect and maintain money.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
• If working in an ASC, must complete two (2)-step PPD.
• Must complete all regulatory competencies in accordance with working in the ASC.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Associate's Degree from an accredited college or university.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 25%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.