Travel Support Specialist (Antalya) — Seasonal

TUI Group; Muratpaşa; On-site; TRY 451,000 - 540,000; Full time

Benefits offered by this job

Attractive package

Training & development

WeCare & wellbeing programs

Company iPad provided

Meal allowance

Job summary

TUI Group in Antalya, Türkiye, is seeking digitally savvy Service Support Reps to create unforgettable moments for customers. You will engage customers both digitally and in person, ensuring a welcoming, high-quality experience throughout their holiday.

Ideal candidates are quick learners, proficient with technology, and able to handle diverse customer interactions with professionalism and empathy. Full on-site role in Antalya with seasonal contract from March to October.

Qualifications

• You’re a quick learner, ready to master new technology and tools.
• Skilled at handling online customer queries with efficiency and a customer-focused approach.
• Able to manage multiple customer interactions with strong organizational skills.
• Calm, empathetic approach to high-profile cases and disruptions.
• Clear and effective communication, both face-to-face and online.

Responsibilities

• Create memorable moments for customers through digital and face-to-face interactions.
• Monitor and coordinate customer cases with the Customer Contact Centre and destination teams.
• Ensure customers receive timely support and clear communication during their holiday.
• Support airport operations when required.
• Adapt to changing situations and manage challenging scenarios, including hospitalisations and delays.
• Provide face-to-face support when needed to ensure customer care.

Job description

TUI Group in Antalya, Türkiye, is seeking digitally savvy Service Support Reps to create unforgettable moments for customers. You will engage customers both digitally and in person, ensuring a welcoming, high-quality experience throughout their holiday.

Ideal candidates are quick learners, proficient with technology, and able to handle diverse customer interactions with professionalism and empathy. Full on-site role in Antalya with seasonal contract from March to October.