TUI Service Support Rep | German Speaking | Local Residents | S27

TUI Group; Muratpaşa; On-site; TRY 451,000 - 540,000; Full time

Benefits offered by this job

Attractive package

Training & development

WeCare & wellbeing programs

Company iPad provided

Meal allowance

Job summary

TUI Group in Antalya, Türkiye, is seeking digitally savvy Service Support Reps to create unforgettable moments for customers. You will engage customers both digitally and in person, ensuring a welcoming, high-quality experience throughout their holiday.

Ideal candidates are quick learners, proficient with technology, and able to handle diverse customer interactions with professionalism and empathy. Full on-site role in Antalya with seasonal contract from March to October.

Qualifications

• You’re a quick learner, ready to master new technology and tools.
• Skilled at handling online customer queries with efficiency and a customer-focused approach.
• Able to manage multiple customer interactions with strong organizational skills.
• Calm, empathetic approach to high-profile cases and disruptions.
• Clear and effective communication, both face-to-face and online.

Responsibilities

• Create memorable moments for customers through digital and face-to-face interactions.
• Monitor and coordinate customer cases with the Customer Contact Centre and destination teams.
• Ensure customers receive timely support and clear communication during their holiday.
• Support airport operations when required.
• Adapt to changing situations and manage challenging scenarios, including hospitalisations and delays.
• Provide face-to-face support when needed to ensure customer care.

Job description

Ready to turn your passion for travel into an adventure? We're looking for digitally savvy, people-loving Service Support Reps to create unforgettable moments for our customers.

A quick heads-up: This is a locally employed position, so you'll need the right to work in Türkiye and be based in or near Antalya before applying.

ABOUT OUR OFFER

• Attractive Package: A job at TUI offers more than just a salary. You'll start from 44.400 net per month.
• Learning & Development: Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.
• Community & Purpose: Make a positive impact by participating in charity and sustainability initiatives such as the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub.
• Equipment Provided: You'll receive a company iPad and uniform as standard.
• Career Growth: We offer a seasonal contract starting in March and running through to the end of October, with real opportunities to develop your career as you go.
• Broaden Your Network: Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.
• Extra Benefits: Enjoy your meal allowance with Multinet card to fuel your day.

ABOUT THE JOB

• You'll create special moments for our customers through both digital and face-to-face interactions, making them feel welcome and valued whilst building a strong connection with each one.
• Monitoring and coordinating customer cases in collaboration with our Customer Contact Centre and destination teams, you'll help ensure a smooth and consistent customer experience.
• We're looking for someone who'll help ensure customers receive timely support and clear communication throughout their holiday experience.
• You'll support airport operations when required.
• Staying flexible and adapting to changing situations, you'll effectively manage challenging scenarios and provide crucial support for high-profile cases, hospitalisations and service disruptions such as flight delays.
• Ensuring customers receive the care and assistance they need, you'll provide face-to-face support when required.

ABOUT YOU

• You're dedicated to making our customers happy, going above and beyond to create unforgettable experiences.
• As a quick learner, you're ready to master the technology and tools needed for the role, embracing feedback and excelling at managing online customer queries with efficiency, professionalism and a customer-focused approach.
• You thrive in fast-paced and dynamic environments, using strong organisational and multitasking skills to manage a variety of customer interactions and responsibilities.
• Proactively identifying and resolving issues creatively before they escalat, you'll handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes.
• You communicate clearly and effectively, both face-to-face and online, adapting your style to suit different situations, keeping interactions positive, and feeling confident presenting in front of an audience.
• You hold a driving licence and are fully conversational in German and English, with additional languages considered a great asset.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We're committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.