Technical Services Manager - HD/Industrial

bp; Fatih; Hybrid; TRY 1,200,000 - 1,800,000; Full time

Job summary

Castrol is seeking a Technical Services Manager - Heavy Duty & Industrial in Turkey to act as the technical domain expert for industrial applications, leading value selling and delivering high‑quality services to key accounts and prospects.

You will guide the technical services roadmap for Turkey, mentor the field specialists, collaborate with the sales team, and build senior‑level customer relationships to drive growth in HD & Industrial sectors.

Qualifications

• University degree in engineering (Mechanical, Chemical or Mechatronics).
• 10–12 years of leadership in industrial/mobile sectors in Turkey.
• Minimum 3 years of technical team leadership and customer satisfaction focus.
• Operational maintenance and maintenance strategies knowledge.
• Industrial and heavy mobile equipment applications and operations.
• Experience with lubricants and lubrication systems.
• Strong in value selling and negotiation; skilled in senior stakeholder management.

Responsibilities

• Provide front line technical support for Key Heavy Duty & Industrial accounts and prospects, including complex issue troubleshooting and field trials.
• Collaborate with HD & Industrial sales to lead value propositions.
• Lead development and execution of the technical services roadmap for Turkey.
• Develop innovative technical solutions to differentiate Castrol offerings.
• Deliver case studies and value projects; mentor the technical services team.
• Elevate technical capability across sales, technical, and marketing teams.
• Support HD & Industrial marketing calendar and activities.
• Build and maintain senior-level relationships with major customers.

Skills

Leadership

Value selling

Negotiation

Key account planning

Stakeholder management

Customer-centricity

Resilience

Education

Mechanical Engineering

Chemical Engineering

Mechatronics

Job description

Job Description

It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.

Job Family Group

Wells Group

Job Description

It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.

Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means crafting high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run efficiently, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.

We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.

About The Role

The Technical Services Manager - Heavy Duty & Industrial is Castrol’s technical domain expert for industrial and heavy-duty applications responsible for leading value selling approach in the Turkish market, resolving complex technical issues, and ensuring consistent delivery of high-quality technical services for direct HD & Industrial Key accounts and prospects. This role is Castrol’s technology ambassador securing close partnership with key customer’s and prospect’s senior stakeholders to drive top and bottom-line growth. Support the sales team in prospect and pipeline management as the technical authority as per the agreed technical offer framework for the market, and through deep involvement in key accounts management plans and cross/up selling activities. The role acts as a key interface between Castrol’s products and services and its customers, with a strong focus on commercial approach, customer centricity, and continuous improvement.

What You Will Deliver

• Acting and behaving according to Castrol Global Business Principles, Code of Conduct, HSE standards and policies.
• Provide front line technical support for Key Heavy Duty & Industrial accounts and prospects, including complex technical issue troubleshooting, field trials management, and delivery of high-quality services.
• Collaborate with HD & Industrial direct sales team throughout the value selling process, by leading stakeholder’s, demonstrating Castrol’s technology leadership and tailoring differentiated customer value propositions.
• Lead the development and execution of the technical services roadmap for Turkey to accelerate growth in Heavy Duty and Industrial sectors (ex. Iron & Steel, Power, Cement, Metal Working Fluids, Mining, Industrial OEMs, etc..).
• Develop new innovative technical solutions to differentiate Castrol offering in each HD & Industrial sector.
• Deliver high‑impact case studies, value projects for key HD & Industrial accounts, and champion customer intimacy as a Castrol technology ambassador.
• Conduct expert onsite inspections for heavy mobile equipment and industrial applications, applying leading reliability and condition‑monitoring methods, providing customers with valuable findings, recommendations and solutions.
• Mentor Castrol’s technical services specialists’ team for all front‑line technical support activities and a team of technicians (TDU) on various applications and lubrication practices in the field.
• Elevate technical capability across the sales, technical and marketing force through training and knowledge transfer.
• Support/Lead HD & industrial marketing calendar and activities to deliver business strategy.
• Build and maintain senior‑level relationships with major HD & Industrial customers.
• Nurture innovation, resilience, and effective prioritization across multiple technical projects.

What You Will Need To Be Successful

• University degree or equivalent experience (e.g. BSc, BEng) in engineering preferably Mechanical Engineering, Chemical Engineering or Mechatronics
• 10-12 years of validated leadership in roles passionate about industrial sectors, mobile and fixed plant equipment maintenance and lubrication, ideally within the Turkish market.
• Minimum 3 years of technical team leadership with success in achieving outstanding customer satisfaction from support & services.
• Operational maintenance and maintenance strategies
• Industrial and Heavy mobile equipment applications and Operations
• Lubricants and Lubrications systems operations and solving
• Skilled in value selling and negotiation
• Skilled in key account planning and senior stakeholders’ management
• Creative and innovative demeanour passionate about improvement.
• Customer-centric approach with a strong service orientation.
• High levels of resilience, adaptability, and emotional intelligence.
• Strong sustainability awareness and dedication to practices.
• Consistent track record to prioritize engineering decisions and lead sophisticated technical projects effectively.

Why join us?

At Castrol, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Artificial Lift, Artificial Lift, Coiled Tubing, Common process for wells activities, Completion equipment and accessories, Completions and Interventions Fluids, Completion tubing design, Control of Work, Cost Management, Drilling, Electric-line, Equipment integrity assurance, Fracturing and stimulation, Intelligent Completions, Management of change, monitoring and maintenance, OMS and bp requirements, Perforating, PPFG and geohazard principles for wells, Process Safety Management, Rig workovers, Risk Management, selection and construction, Slickline and braided-line, Solids and Sand Management {+ 17 more}

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.