Technical Engineer (Based Istanbul, Turkey)

MicroPort; Fatih; On-site; TRY 380,000 - 560,000; Full time

Job summary

MicroPort seeks a Technical Engineer for Surgical Robots to ensure optimal performance, maintenance, and user support of our robotic systems.

Lead installations, provide on-site or remote support, implement preventive maintenance, and deliver training. Collaborate with R&D on software/hardware releases and contribute to QA processes, with travel as required.

Qualifications

• Bachelor's degree in Engineering or related field.
• Proven experience in technical support or engineering in the medical device industry.
• Familiarity with robotic systems and control systems is highly desirable.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration across teams.
• Willingness to travel for on-site technical support and installations.

Responsibilities

• Lead installation and configuration of robotic surgical systems in healthcare settings.
• Diagnose and resolve issues via remote or on-site support.
• Develop preventive maintenance schedules to minimize downtime.
• Deliver technical training and update manuals for users and staff.
• Collaborate with R&D to provide feedback on software/hardware releases.
• Contribute to QA processes and investigate technical issues.

Skills

Robotics systems

Troubleshooting

Cross-functional collaboration

Travel readiness

Problem solving

Technical communication

Education

Bachelor's degree in Engineering or related field

Job description

As a Technical Engineer for Surgical Robots, you will be responsible for ensuring the optimal performance, maintenance, and support of our robotic surgical systems. The successful candidate will work collaboratively with cross-functional teams to address technical challenges and contribute to the ongoing improvement of our robotic technologies.

1. System Installation and Configuration:

• Lead the installation and configuration of robotic surgical systems in healthcare institutions, ensuring compliance with technical specifications and guidelines.
• Provide technical expertise during the setup process to optimize system performance.

2. Troubleshooting and Technical Support:

• Diagnose and resolve technical issues related to robotic systems through remote support or on-site intervention.
• Collaborate with Clinical team to provide timely and effective solutions to end-users.

3. Preventive Maintenance:

• Develop and implement preventive maintenance schedules for robotic systems to minimize downtime and ensure continuous functionality.
• Conduct routine inspections and updates to prevent potential issues.

4. Training and Documentation:

• Deliver technical training to healthcare professionals and internal staff on the use and maintenance of robotic surgical systems.
• Create and update technical documentation, manuals, and troubleshooting guides.

5. Collaboration with R&D:

• Work closely with the research and development team to provide insights and feedback from a technical perspective.
• Participate in testing and validation of new software and hardware releases.

6. Quality Assurance:

• Contribute to the development and implementation of quality assurance processes for robotic systems.
• Assist in the investigation and resolution of any technical issues related to product quality.

Qualifications:

1. Bachelor's degree in Engineering, Cor a related technical field; advanced degree is a plus.

2. Proven experience in technical support or engineering roles in the medical device industry.

3. Familiarity with robotic systems and control systems is highly desirable.

4. Strong problem-solving and analytical skills.

5. Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

6. Willingness to travel for on-site technical support and installations.