Supply Operations Quality (SOQ) Market Lead

Pfizer; Turkey; On-site; TRY 1,800,000 - 2,400,000; Full time

Job summary

Pfizer Turkey seeks a Supply Operations Quality (SOQ) Market Lead to steward the Product Quality System in the local market, ensuring GDP/GMP compliance and alignment with global quality expectations. You will lead the Turkey SOQ organization, shape strategy, oversee quality operations, inspections readiness, and collaborate with regional teams to drive continuous improvement and operational excellence.

This role demands strong leadership, regulatory acumen, and the ability to translate quality

Responsibilities

• Lead quality oversight for market operations including GDP/GMP compliance and regulatory readiness.
• Manage the Turkey SOQ organization and drive strategic direction for local quality and compliance.

Job description

Use Your Power for Purpose

At Pfizer, our purpose is simple-Breakthroughs that change patients' lives. Every day, Pfizer's unwavering commitment to quality ensures the delivery of safe, effective, and compliant medicines to patients worldwide. Our science- and risk-based quality culture combines innovation, flexibility, and operational excellence while always putting patients first.

As the Supply Operations Quality (SOQ) Market Lead for Turkey, you will play a critical role in maintaining and strengthening Pfizer's Product Quality System within the local market. You will provide leadership and oversight of market quality operations, ensuring compliance with Pfizer standards, GDP/GMP regulations, local health authority requirements, and global quality expectations while fostering a culture of continuous improvement and quality excellence.

What You Will Achieve

• Lead the Turkey SOQ organization and provide strategic direction for local quality and compliance operations.
• Manage people, technology, and financial resources, including influencing resources beyond direct reporting relationships.
• Actively share knowledge across functions and contribute to knowledge management and organizational learning initiatives.
• Champion innovation by identifying opportunities to improve quality systems, operational effectiveness, and business processes.
• Develop solutions to highly complex quality, compliance, and operational challenges.
• Translate divisional and regional quality strategies into local business priorities and execution plans.
• Assess talent needs, develop organizational capabilities, and build a strong and diverse succession pipeline.
• Partner with local and regional leadership to ensure effective execution of quality objectives and market support activities.
• Ensure compliance with Pfizer Global Quality Standards, GDP/GMP requirements, local Turkish regulations, and applicable health authority expectations.
• Lead quality oversight of market operations including complaints, deviations, CAPAs, change controls, market actions, returns, and local product disposition activities.
• Collaborate with Data Analysis, Trending, Systems & Processes, and cross-functional business teams to continuously improve operational performance.
• Monitor quality metrics, identify risks and trends, and implement appropriate mitigation plans.
• Notify regional leadership of significant product quality or compliance concerns and ensure timely escalation when required.
• Lead inspection readiness activities and support internal audits and regulatory inspections.
• Train, coach, and mentor team members to achieve organizational objectives and foster a strong quality culture.
• Promote One Pfizer collaboration and support business continuity, new product launches, and strategic initiatives.

Key Responsibilities

Quality Compliance & Regulatory Oversight

• Act as the primary quality representative for Pfizer Turkey.
• Ensure compliance with GDP, GMP, Pfizer Quality Standards, and local regulatory requirements.
• Coordinate quality and compliance activities across the country organization.
• Be point of contact for interactions with local health authorities regarding quality-related matters.
• Maintain inspection readiness and facilitate regulatory inspections and audits.

Quality Systems Governance

• Ensure timely implementation and maintenance of applicable Global SOPs and quality processes.
• Lead quality management reviews and governance forums.
• Review trends, quality metrics, KPIs, risks, and continuous improvement opportunities.
• Oversee training compliance and quality system effectiveness.
• Manage local commitments resulting from inspections, audits, deviations, and CAPAs.

Product Quality Operations

• Lead investigation and resolution of market quality issues.
• Oversee deviation management, root cause investigations, and CAPA implementation.
• Ensure compliant management of product complaints through global quality systems.
• Support local disposition decisions and quality assessments for imported products.
• Lead quality oversight of local repackaging, relabeling, and contractor-related activities where applicable.
• Manage market actions, recalls, quarantine alerts, and product return activities.

Contractor & Logistics Service Provider (LSP) Management

• Provide quality oversight of contractors and logistics partners.
• Support qualification and auditing activities.
• Ensure quality agreements are established, maintained, and periodically reviewed.
• Monitor contractor performance and drive continuous improvement initiatives.

Business Partnership & Strategic Support

• Represent Quality within affiliate leadership discussions and business forums.
• Support market launches, product lifecycle management activities, and supply continuity initiatives.
• Partner with global and regional teams to ensure compliance and operational excellence.
• Provide quality expertise in business transformation and process improvement initiatives.

People Leadership

• Lead, develop, and inspire a h