Service Designer — Hybrid, Customer-Centric Innovator

Service Design Jobs; Fatih; Hybrid; TRY 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid/remote work

Private health insurance

Retirement plan

Birthday leave

Transportation allowance

Meal allowance

Flexi benefits

Blua health access

Viva Wellbeing

Job summary

Bupa Türkiye is seeking a passionate Service Designer to enhance customer experiences across mobile, web, and all touchpoints. The role focuses on end-to-end service design, mapping journeys, and leveraging research to drive improvements.

You will collaborate with researchers and stakeholders globally to deliver innovative CX solutions. Ideal candidates bring 4+ years in customer experience and service design, with strong facilitation, storytelling, and cross-functional leadership skills.

Qualifications

• University degree in a related field.

Responsibilities

• Design end-to-end customer journeys and services.

Skills

Service design

Customer journeys

Workshop facilitation

Stakeholder management

Research collaboration

Miro

Figma

Pisano

CX metrics (NPS CSAT CES)

Multichannel UX

Education

University degree (Business, Engineering, Marketing or related)

Tools

Miro

Figma

Pisano

Job description

Bupa Türkiye is seeking a passionate Service Designer to enhance customer experiences across mobile, web, and all touchpoints. The role focuses on end-to-end service design, mapping journeys, and leveraging research to drive improvements.

You will collaborate with researchers and stakeholders globally to deliver innovative CX solutions. Ideal candidates bring 4+ years in customer experience and service design, with strong facilitation, storytelling, and cross-functional leadership skills.